Job Description
ProCogia is a data consulting firm headquartered in Vancouver, BC with employees and clients across the United States and Canada. We specialize in Data Operations, Data Engineering, BI & Analytics, Data Science & Bioinformatics across a broad range of industries including Telecom, Pharma, Biotechnology, Retail, Logistics, Technology, Financial Services, Media & non-profit. We are a technology-agnostic firm giving us a client-first, independent approach towards delivering our Data solutions.
We're a diverse, close-knit team with a common pursuit of providing top-class, end-to-end data solutions for our clients. In return for your talent and technical expertise, you will be rewarded with a competitive salary, generous benefits along with ample opportunity for personal development. 'Growth mindset' is something we seek in all our new hires and has helped drive much of our recent growth across North America. Our distinct approach is to push the limits and value derived from data. Working within ProCogia's thriving environment will allow you to unleash your full career potential.
ProCogia has experienced considerable growth over the last two years & core to our culture is maintaining a high-level of gender equality throughout the company. Our diversity and differences allow us to create innovative and effective data solutions for our clients.
Our Mission
We enable our customers to make intelligent and agile decisions through strategically tailored data solutions. We attract, develop and retain diverse, motivated and collaborative team players who love what they do.
Our Values
TRUST We build trust in all of our relationships, internally and externally
GROWTH We believe in life-long learning; both personally and professionally
INNOVATION Our technology-agnostic & innovative approach enables cutting-edge data solutions
EXCELLENCE We are committed to delivering excellence in everything we do
ProCogia Overview
At ProCogia we're passionate about developing data-driven solutions that provide highly informed answers to our clients' most critical challenges. Our projects are varied, from Data Warehouse builds, deploying Cloud Data Solutions, Dashboarding, & building predictive models.
We work with industry leading clients from various sectors including Pharmaceuticals, Telecommunications, Technology, Financial Services & Retail. Our work environment ensures opportunities to gain valuable experience in various industries enhancing your personal & career development.
ProCogia has doubled in size over the last two years & core to ProCogia's culture is ensuring we maintain a balanced gender ratio. Our diversity, and differences allow us to create innovative and effective solutions for our clients.
Job Description
Title: Customer Success Manager
Location – Vancouver, BC (Hybrid Environment 3 days in office)
Position Overview: We are seeking a highly motivated, creative, and customer-focused individual to join our Sales team as a Customer Success Manager. The ideal candidate will be responsible for fostering strong client relationships and driving retention and expansion within our client base.
Responsibilities:
- Serve as the primary point of contact for assigned clients, building, and maintaining strong relationships to understand their needs and goals.
- Proactively engage with delivery managers to own & drive renewals, revives old accounts, expansions of existing accounts and net new acquisitions for non-targeted accounts
- Proactively engage with clients to provide guidance, support, and solutions that align with their business objectives.
- Conduct regular check-ins and QBRs with any account over 500K to gather feedback, identify opportunities for improvement, and drive value-added managed staffing services.
- Track and analyse customer engagement metrics, identify trends, and develop strategies to enhance customer satisfaction and retention.
- Provide demonstrations and training sessions to prospects as needed, ensuring they fully understand our capabilities to achieve their desired outcomes.
- Stay updated on industry trends, market developments, and competitors' offerings to provide informed recommendations and maintain a competitive edge.
Qualifications:
- Bachelor's degree in business administration, Marketing, or related field.
- Min 1 year of experience in customer-facing roles, preferably in a sales or customer success capacity for a data consulting service organization.
- Strong communication, interpersonal, and relationship-building skills.
- Proven ability to prioritize and manage multiple client accounts simultaneously.
- Excellent problem-solving skills and a proactive approach to addressing customer needs.
- Experience working with HubSpot CRM software and proficiency in Microsoft Office Suite.
Salary Range: The base salary for this position ranges from $60,000/year up to $90,000/year. Salary is based on a number of factors and may vary depending on job-related knowledge, skills, experience and location.
ProCogia is proud to be an equal opportunity employer. We are committed to creating a diverse and inclusive workspace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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