Job Description
The intake coordinator receives and analyzes incoming referral and order calls.
- Answers phones and appropriately triages phone calls to Intake Team.
- Effectively communicates patient/referral information to appropriate Intake staff and branches.
- Obtains demographic and clinical information from clients, physician’s office and other referral sources to compile referrals.
- Coordinates communication of referral information with Intake Specialist RN.
- Maintains a call log for all incoming calls.
- Faxes signed referrals to appropriate county/parish offices, DME, private duty, etc.
- Verifies new referring physician licenses on referrals taken in department.
- Researches coverage or pay source for each referral. Verifies commercial policies and HIQA.
- Obtains authorization for visits from insurance or Medicaid on EPSDT patients as appropriate. Updates insurance case manager on patient status and need for additional visits throughout the episode of care.
- Educates prospective patients, families, physicians, and hospitals regarding home health services available.
- Serves as a liaison between clinical and marketing staff.
- Attends and participates in annual in-service training programs.
- Manages patient ping feed throughout the day, in applicable markets.
- Disseminate patient ping data to appropriate Patient Care Manager, field clinician(s), or sales representative, in applicable markets.
- Any other duties as assigned.
- Minimum of high school education or G.E.D.
- Minimum of one (1) year experience in office procedures.
- Minimum of one (1) year insurance/medical experience.
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