Director of Customer Success

Cambridge Mobile Telematics (CMT) is the world's largest telematics service provider. Its mission is to make the world's roads and drivers safer. The company's AI-driven platform, DriveWell® Fusion, gathers sensor data from millions of IoT devices — including smartphones, proprietary Tags, connected vehicles, dashcams, and third-party devices — and fuses them with contextual data to create a unified view of vehicle and driver behavior. Auto insurers, automakers, commercial mobility companies, and the public sector use insights from CMT's platform to power risk assessment, safety, claims, and driver improvement programs. Headquartered in Cambridge, MA, with offices in Budapest, Chennai, Seattle, Tokyo, and Zagreb, CMT measures and protects tens of millions of drivers across the world every day.

The Customer Success group is the relationship management partner for our clients during the course of their partnership with CMT. This role will be the primary point-of-contact for clients in the implementation phase, starting from the signing of a project contract all the way through to final implementation and ensuring post-release success (in partnership with Customer Success and Sales).

CMT is looking for a collaborative, customer-committed, and creative Director of Customer Success who wants to join us in making roads safer by making drivers better!

Responsibilities:

• Help set the overall vision and strategy for the Customer Success Management Group
• Lead the implementation of new programs and process improvements within and beyond the Customer Success Management Office
• Set the implementation requirements and timelines for the Customer Success Management team, communicating with other groups within CMT on features and changes needed, and delivering a final product to our clients
• Work with Customer Success and Sales leaders to help with the sustainment and growth of the client's user base through Quarterly Program Reviews
• Responsible for delivering HR-related actions, including hiring, terminating, staff planning, and performance reviews. Provides guidance to subordinates
• Complete any additional tasks that may arise

Qualifications:

• Bachelor's degree or equivalent years of experience and/or certification
• 9+ years of relevant working experience
• 5+ years of experience in a management role
• Proven track record of driving several, sophisticated programs
• Demonstrated success working across teams with the ability to synthesize what may appear to be contending priorities
• Experienced and inspiring team leader, with a track record of recruiting top talent
• Tight-knit collaboration, planning, influencing, prioritization, and time management skills

Compensation and Benefits:

• Fair and competitive salary based on skills and experience
• Equity may be awarded in the form of Restricted Stock Units (RSUs)
• Medical, Dental, Vision and Life Insurance, matching 401k, short-term & long-term disability and parental leave
• Unlimited Paid Time Off including vacation, sick days & public holidays
• Flexible scheduling and work from home policy depending on role and responsibilities

Additional Perks:

• Feel great working to improve road safety around the world!
• Join one of our many employee resource groups including Black, AAPI, LGBTQIA+, Women, Book Club and Health & Wellness
• Extensive wellness, education and employee assistance programs
• CMT will do all that is possible to support our employees and create a positive and inclusive work environment for all!

Commitment to Diversity and Inclusion:

At CMT, we are intensifying our commitment to provide opportunities and career growth to the underrepresented. We are focused on creating an inclusive work environment that encourages a diversity of background and thought to produce the best products and services within our industry.

CMT is an equal opportunity employer and strives to create an inclusive and diverse environment that enriches our employees' lives in and outside of work. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability state.CMT is headquartered in Cambridge MA. To learn more, visit www.cmtelematics.com and follow us on Twitter @cmtelematics.