Inside Sales Representative – Inbound Call Center

Inside Sales Representative - Inbound Call Center
National Sales Center - Central
7500 Rialto Blvd, Austin, TX 78735

Your future is our business.

Our office located in Austin, TX is seeking an Inside Sales Representative. This position involves converting advertising, direct mail and other leads into new business by handling countrywide telephone calls. Candidates must be able to meet individual and department objectives and apply sales skills while soliciting and cross selling all personal lines of insurance.

Responsibilities

• Sell auto, home and umbrella insurance countrywide by educating and advising customers through primarily inbound telephone calls
• Build enduring relationships and gain trust to advise customers on insurance needs
• Adapt your communication style and sales approach to meet the needs of each individual customer
• Cross-sell insurance coverage and inform customers about bundling discounts, including coverage offered through Amica Life Insurance Company
• Exceed individual and department objectives by participating in various contests designed to drive sales production
• Balance investigating and solving customer inquiries with prioritizing daily work
• Communicate professionally and successfully with customers through phone and email
• Collaborate with team members to further department objectives

Salary

Our annual starting salary is between $43,790 - $57,704 based on your level of experience and/or applicable licenses within the property and casualty industry. In addition, we offer a competitive monthly commission and quarterly bonus pay structure based on the number of policies written and cross-sale referrals.

We are currently hiring for the following 40-hour schedules:

• Tuesday-Saturday with Tuesday-Friday from 12:00 to 9:00 pm and Saturday 9:00 am to 5:45 pm
• Sunday-Thursday with Sunday from 9:00 am to 5:45 pm and Monday-Thursday from 12:00 pm to 9:00 pm

Training hours will be 9:00 am to 5:00 pm.

Work from home may be available up to two days a week once trained to work independently.

Qualifications

• High school diploma or equivalent education required
• Sales experience strongly preferred
• Customer service experience preferred
• Ability to navigate multiple computer systems while maintaining professional telephone etiquette
• Excellent interpersonal and communication skills
• Previous insurance background is a plus, but not required
• After being hired, employees are required to obtain a state insurance license and meet continuing education requirements to maintain their license (comprehensive training will be provided).

Perks and Benefits

• Paid vacation, holidays and sick day
• Competitive salaries and exceptional benefits
• Generous leave programs, including paid parental bonding leave
• Medical, dental, vision coverage, short- and long-term disability, and life insurance
• Student Loan Repayment and Tuition Reimbursement programs
• Fitness and wellness reimbursement
• Generous retirement benefits
• Employee community involvement
• Strong relationships, lifelong friendships
• Opportunities for advancement in a successful and growing company

About Amica

Amica Mutual Insurance Company is America’s oldest mutual insurer of automobiles. A direct national writer, Amica also offers home, marine and umbrella insurance. Amica Life Insurance Company, a wholly owned subsidiary, provides life insurance and retirement solutions. Amica was founded on the principles of creating peace of mind and building enduring relationships for and with our exceptionally loyal policyholders, a mission that thousands of employees in offices nationwide share and support.

Equal Opportunity Policy: All qualified applicants authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information or any other class protected by law. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers' Compensation Act.

RP