Job Description

Job Title: Inside Sales Representative

Location: Preston St. (Little Italy), Ottawa

Job Type: Full-time/Permanent

Overview: As an Inside Sales Representative at Preston Hardware, you will play a vital role in driving sales and maintaining customer satisfaction. Working closely with customers, you will provide expert product knowledge, offer solutions to meet their needs, and ensure a seamless purchasing experience. Your responsibilities will include managing incoming inquiries, processing orders, and following up with customers to ensure their satisfaction. Additionally, you will collaborate with the sales team to identify opportunities for growth and contribute to achieving sales targets. With your excellent communication skills and dedication to customer service, you will build strong relationships with clients and help position Preston Hardware as a trusted provider in the industry. This role offers the opportunity to thrive in a fast-paced environment, contribute to the success of the company, and advance your career in sales.

Responsibilities:

Establish yourself as the go-to advisor for our customers by consistently fulfilling promises and delivering exceptional service. Your commitment to understanding and addressing customer needs, coupled with regular follow-up, is vital for fostering strong, and enduring relationships.
Interact with customers daily, promptly responding to inquiries and providing courteous and efficient assistance. Your responsiveness and attention to customer needs will be instrumental in delivering a positive experience.
Process customer quotes and orders with precision, ensuring accuracy and timely delivery. Your commitment to detail and efficiency will contribute to our overall customer satisfaction.
Assist the sales team by upselling products and services, addressing pricing and delivery inquiries, and managing inventory. Your proactive approach to supporting sales initiatives will drive success for the team.
Promote our products and services to customers, offering suitable substitutions when necessary. Your knowledge of our offerings and ability to effectively communicate their benefits will drive sales and customer satisfaction.
Review open orders and backorders daily, ensuring timely fulfillment and addressing any issues that arise. Your proactive approach to order management will help us maintain high levels of customer satisfaction.

Qualifications:

Minimum of 2 years of Inside Sales experience, with a focus on plumbing products preferred.
Demonstrated ability to work effectively both independently and as part of a collaborative team environment.
Proven track record of building and nurturing strong customer relationships to drive repeat business opportunities.
Strong problem-solving skills, with acute attention to detail and a solutions-oriented approach.
Expertise in plumbing product knowledge, including familiarity with industry trends, new releases, and best practices is a plus.
Excellent organizational and time management skills, with the ability to prioritize tasks effectively in a fast-paced environment.
Exceptional written and verbal communication skills in English and French, enabling clear and effective interaction with customers and colleagues alike.

Benefits:

Competitive salary.
Health, dental, and vision insurance.
Opportunities for advancement within the company.
A supportive and friendly work environment.

Schedule: Monday to Friday

Working time: 40 hours in a week (Shift: 8 Hours a day)

Preston Hardware is committed to fostering an inclusive and diverse workforce. We welcome applications from qualified candidates of all backgrounds. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), we are pleased to provide accommodation during the recruitment process. If you require accommodation at any stage, please inform us, and we will work with you to meet your needs in a confidential and respectful manner.

Job Types: Full-time, Permanent

Benefits: