Career Planner

Job Description

Iowa Workforce Development (IWD) is seeking applicants for the position of Career Planner at our Army Post Rd., Des Moines, IA IowaWORKS office.

Career Planner responsibilities but not limited to:
In the role of the Career Planner, you will greet customers and direct to appropriate event or appointment. Assist, gather, and enter customer information into case management system. Conduct initial service triage to determine entry services and recommend to appropriate team. Prepare and hand out service packets for members and provide first day service to Veterans.

The successful candidate will perform essential unemployment insurance (UI) activities and services to clients for all IWD programs and services as well partner programs and services. Data enter UI claim information as needed, providing BRI information and adjudicating issues as they arise. You will work with clients to problem solve UI claims issues and answer incoming phone line for claims issues and problems, resolving the problems, and providing customer service to clients on the phone. Provide forms for appeals and other partner agencies, directing customers to the appropriate location. Provide staffing for Wage Verification when necessary.

The Career Planner will help educate customers on services available at the IowaWORKS location and assist customers by answering questions about employment opportunities and local employers and send/receive work related faxes for customers. Help facilitate customers in using computers, i.e., searching internet and print resources, troubleshoot computer/internet usage, tutorials, labor market information, educational options, career explorations, the writing of resumes, and educate customers in the use of self-help services and assisted services available at the Workforce Center. Coach job seekers on all aspects of the job search and assist customers to build their personal and job skills for the primary goal of successful employment.

You will also facilitate customer usage on the Center PC's for career and skill assessments and assist with developing customer resumes and cover letters and process paperwork for partner and team programs and services. Assist and direct customers to appropriate workshops as well as facilitate workshops.

Career Planner’s will provide proficiency tests and skill assessments as requested and forward scores to employers, as needed, and assist community organizations, businesses, and other agencies by providing labor market information, child labor forms, Uniformed Services Employment and Reemployment Rights Act (USERRA) and 9 in 1 poster, verification of work registration and wage verification, wage claim forms. You will work with new businesses and assist with job fairs/hiring events and promote employment events hosted at IWD along with assisting customers by answering questions about employment opportunities and local employers and send/receive work related faxes for customers.

The successful candidate will assist job-ready "job seekers" obtain employment and relay current labor market information to job candidates and businesses. You will help provide direct services to business for recruitment of employees and provide information and guidance to employers on how to use the labor exchange system at the One Stop. Identify sources for potential new employer customers for the Center.

The Career Planner will ensure Veterans preference standards are met regarding job vacancy processing and participate in development, implementation of customized recruitment strategies and provide follow-up contact and services to job seekers and business. Utilize case management system for tracking and maintaining employer information. Critique and enter job postings into the Labor Exchange system. Enter referrals into the labor exchange system. Networking with businesses to determine hiring practices and employer needs.

Agency Overview
As of July 1, 2023, Iowa Vocational Rehabilitation Services has become part of Iowa Workforce Development.

Iowa Workforce Development (IWD) is a state agency committed to providing employment services for individual job seekers and to connecting employers to available workers through our IowaWORKS partnership.

IWD continually strives to improve processes and align the organization to provide effective, demand-driven products and services. IWD staff in Des Moines consists of administrative services, disability determination services, information technology, labor market information, unemployment insurance services, vocational rehabilitation services, and workforce services. The agency also maintains a statewide delivery system of IowaWORKS Centers and satellite and expansion offices where both employers and job seeking Iowans can receive workforce assistance.

Employer Highlights
IWD is focused on serving Iowans and providing outstanding customer service. Our strength is driven by the skills and talents of our people. IWD offers a rewarding team atmosphere, a flexible working environment, and a great total compensation package for our full-time employees, including:

• Iowa Public Employees’ Retirement System (IPERS)
• Retirement Investors Club (RIC)
• Hybrid telework opportunities for eligible classifications
• Health, Dental and Vision Insurance
• Vacation Leave
• Sick Leave
• Paid Holidays (9 days/year)
• Flexible Spending Accounts
• Life Insurance
• Long-Term Disability Insurance

Minimum Qualification Requirements

Graduation from an accredited four-year college or university;

Additional Qualification Requirements

Travel may be required for positions in this class. Employees must arrange transportation to and from assigned work areas.