Job Description
Job Title: Sales Supt Spec Work Location: Oklahoma City, OK, 73131 Duration: 6 Months Work Type: Full Time
Role Summary:
- Provides operational and support services to the entire sales organization which could include: inbound order desk, specialized inbound/outbound sales, call center overflow, specialized order/account processing, sales research, reporting and analysis, sales method and policy development, quota setting, credit compliance, inventory management, work order accuracy, ad-hoc project management, merchandising of retail & third party sites and may also include advertising inventory management.
- Uses multiple systems for purposes which may include: to enter pre and post-sales information, fulfil orders, process and post payments, and/or verify order accuracy.
- May initiate new service order requests, coordinates and tracks product/service installation process.
- Support and lead ad hoc projects generated by client Sales Channels.
- Prepares reports as requested.
- Educates customers on client products & services.
- Meets or exceeds critical monthly performance standards including but not limited to: data entry accuracy and productivity.
- Draft routine client and/or customer correspondence.
- Responds to questions, helps resolve problems, and directs calls to appropriate resources.
- Completes special operational and client projects as assigned.
- Acts as liaison and coordinator with other departments, outside vendors, and external customers.
- Provides order activity updates to Sales Support Manager / or Supervisor.
- May coordinate and process off-line orders coming through G2B, E-commerce, Friends and Family.
- May act as back up phone support during periods of high call volume or point of contact for customers in the absence of the sales force.
- May provide assistance conducting refresher training with existing Reps.
- May coordinate with Courtesy Accounts for employees, property managers, VIPs, government officials and/or reciprocal agreements with other MSOs.
- May assist in pre-sale planning activities and post-sale activities.
- May coordinate sales project events and other activities with sales force. Client Business
- May manage all orders from initial sale through installation and billing.
- May interface with all areas of the installation process to ensure orders are completed by the delivery date.
- May sell services to inbound-calling customers.
- May assist with overflow call-handling duties for inbound retention, sales, etc.
- Interfaces with field provisioning engineers to confirm delivery interval feasibility for off-net orders.
- Works closely with local billing coordinators to ensure, sold, installed and billed revenues are accurate.
- Client Media
- May prepare sales presentations, proposals, and media kits.
- May pull qualitative research and assist in building and exporting advertising schedules.
- Complete change orders, promotions/taggables paperwork and traffic instructions.
Typical Training / Experience -
- HS diploma, GED or relevant work experience;
- Specialized skill training/certification may be required;
- 2-5 years of experience in area of responsibility required
Dept/Org Scope & Impact -
- Fully functioning support role having greater responsibility to perform all (or most) most of the standard work within the function; moderate impact to the department
Problem Complexity -
- Effectively identifies problems as they occur and takes appropriate steps to solve them in situations where the problem is not difficult or complex;
- Refers complex, unusual problems to supervisor/manager
Autonomy -
- Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, techniques;
- Work typically involves regular review of output by a senior coworker or supervisor/manager
Knowledge -
- Demonstrates basic knowledge of a technical or specialty area;
- Readily learns and applies new information/concept in area of practice
Top 5 Must Haves:
- data entry experience, Microsoft applications experience
- Excel proficiency required, attention to detail, self-directed and able to work within daily deadlines, and work in a highly collaborative team environment.
Job Type: Contract
Pay: Up to $22.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
Experience:
- Outbound sales/ Inbound Sales: 2 years (Required)
- Inventory management: 2 years (Required)
- Data entry: 2 years (Required)
Work Location: In person
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