Director of Agency Partnerships

Meet Gorgias, the leading customer experience platform tailored for ecommerce, empowering over 14,000 brands, including Steve Madden and Glossier, to offer exceptional support across channels like email, chat, voice, and social media.

Our one-of-a-kind product transforms how brands interact with their customers through unified customer conversations, AI automations that resolve up to 60% of support requests, and revenue-generating on-site campaigns.

As a leader in the CX space, Gorgias is committed to transforming customer experiences while fostering a sustainable and equitable workplace as a certified B Corporation.

Join us in our mission to deliver effortless support at every stage of growth.

About the Agency Partnership Team

Partnerships are a critical part of Gorgias’s revenue growth driving over 50% of our revenue. We are looking for a Director of Agency Partnerships to spearhead our strategic partnerships within the ecommerce ecosystem. The ideal candidate will possess a strategic mindset, deep understanding of the e-commerce and agency landscape, and a track record of developing impactful partnerships. As leader of the Agency partnership organization, you will create top-down alignment both internally at Gorgias and externally with our top tech partners.

What You'll Do

• Develop and execute a comprehensive agency partnership strategy aligned with Gorgias' business objectives and growth targets.

• Lead and mentor a team of high-performing managers and enablement specialists, providing guidance, support, and professional development opportunities.

• Collaborate cross-functionally with Sales, Marketing, Product, Customer Success and Rev Ops teams to drive joint initiatives and maximize partnership outcomes.

• Lead and mentor a team of high-performing managers and enablement specialists, providing guidance, support, and professional development opportunities.

• Coach the Partner Enablement team to ensure partners are equipped to effectively promote and sell Gorgias solutions.

• Analyze partnership performance metrics and KPIs to track progress, identify areas for improvement, and optimize partner engagement strategies.

• Forge and cultivate strategic relationships with c-suite leaders across our ecosystem.

• Use data-driven insights to optimize partnership programs and improve overall performance.

• Represent Gorgias at industry events, conferences, and networking opportunities to build brand awareness and forge new partnership connections.

Who You Are:

• 5+ years of relevant partnership experience, and 2+ years in a leadership role.

• Ability to create career development paths, provide coaching and support to team members, and foster a culture of continuous learning and growth.

• A builder mind-set with a background in scaling up organizations from the ground up with a clear vision for the processes and systems required to scale

• A track record of managing successful partnerships, preferably in the e-commerce or tech sectors.

• A good understanding of the e-commerce agency landscape and the different players within it.

• Ability to recruit and lead a team, providing direction and support to achieve goals.

• Excellent communication skills, capable of engaging effectively with different audiences.

Outcomes:

• Forge strategic agency partnerships that significantly contribute to our market expansion.

• Successfully integrate partner technologies into our offerings, enhancing our competitive edge and delivering added value to our customers.

• Achieve and exceed partnership performance metrics, demonstrating clear ROI from our agency partnerships organization.

• Coach and keep on building a high-performing team focused on agency partnerships, known for their collaboration, innovation, and contribution to our company's growth.

Perks and Benefits

• 5-week vacation

• Paid sick leave (15 days)

• 6 weeks full remote/year

• Paid parental leave (16 weeks)

• MacBook Pro

• CAD $400/month for lunch expenses (you’ll have your own Gorgias credit card)

• We provide private health insurance and retirement pension

• Get up to CAD $900 to set up your workstation at home (working from home should feel breezy)

• Get up to CAD $2600 of learning material and wellness support per year! This includes CAD 1950 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a CAD 650 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.

• Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year, we organize offsite team retreats and company retreats!

Why join us?

We're among the fastest-growing startups in the eCommerce ecosystem

We've built an extremely efficient go-to-market engine

Work with a talented team you'll learn a lot from

Join a company where automation and good & clean data are core beliefs shared by all

Here is an interview with one of our team member’s experiences from our most recent company retreat to Cancun!

More cool things to know about Gorgias...

• Raised our Series C for $30M in 2022: TechCrunch Article

• We went from 0 to 10,000+ merchants using our platform since 2016

• We have a 4.7 rating on Glassdoor & 4.7 Comparably culture score

• What our customers are saying: apps.shopify.com/helpdesk#reviews

• Other positions: gorgias.com/about-us/jobs

• Discover the Gorgias Platform

• Learn about our Compensation Policy

Gorgias ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law.

Gorgiasis committed to the full inclusion of all qualified individuals and will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact accommodation@gorgias.com