Job Description

POSITION – CUSTOMER SUCCESS ASSOCIATE

POSITION BACKGROUND.

We believe farmers and ranchers are the unsung heroes of our world. They work tirelessly to feed a planet of some 8 billion people, rewarded with neither fortune nor fame, not even a thank you sir/ma’am.

Ritchey Livestock ID manufacturers a $1.00 plastic identification tag for livestock. While we owe farmers and ranchers so much more, the least we can do is to get this small task right for them. In our own, tiny little way, we can help them win the day. We therefore choose to create a customer-first culture.

POSITION SUMMARY.

This is an hourly position for B2C agricultural manufacturing company in Brighton, CO. We are looking for individuals with a customer first attitude and prior experience providing customer service in a fast-paced environment. This individual will be part of the Customer Success team interacting with customers to create orders, answer questions, and handle general inquiries via phone, email, or internet in a professional office environment.

POSITION HATS.

· Face of Ritchey: Friendly, upbeat person that loves to help others, has a position attitude (smiles), is kind, compassionate and empathic. Takes pride in doing the job well! Values the agriculture industry.

· Communicator: Strong verbal and written communication skills, ability to identify customer’s communication preference, and an active listener.

· Concierge: Surprise and Delight. Create moments that matter. Give customers something to talk about, stories to share, and memories to unite them.

· Learner: Willing to do whatever it takes to learn the products, processes, and customers’ needs specific to Ritchey. Driven to expand knowledge, ask questions, and help others do the same. Committed to continuous learning! Ability to apply prior customer service experience to enhance the Ritchey customer experience.

· Doer: Show up on time, ready to work. Flexible and comfortable in a fast-paced environment, team player, willing to pitch in and help wherever and whenever it is needed.

YOU’LL LOVE THIS JOB IF:

· You like making things easier for customers and colleagues.

· You are passionate about keeping customers for life.

· You are a positive person who knows how to look at the bright side and truly likes talking with people.

· You are comfortable with a little chaos and a workload that changes daily.

· You are dependable, reliable and enjoy being part of a team!

SPECIFIC RESPONSIBILITIES.

Always starting with our farmers and ranchers in mind …

· Communicate with customer in-person, through email, and over the phone.

· Manage large numbers of incoming calls and emails.

· Receive orders and accurately enter information in order entry system.

· Give detailed explanations of products to customers.

· Work with the customers and Ritchey Team to resolve customer issues.

· Work in a team setting and contribute to its success.

KEY EXPERTISE & REQUIREMENTS.

· High school diploma or equivalent.

· Detail-oriented.

· Detail-oriented (yes, we are saying it again. It is that important.)

· Patience, empathy, professionalism, consistent, and conscientious.

· Adept and comfortable using various software programs (EX: MS Excel, CRM software).

· Effective time management, prioritization, and multitasking skills in a fast-paced environment.

· A high degree of initiative with the ability to proactively solve problems and unafraid to jump in and help.

· Curious & innovative – loves “why’s” and “what ifs” with a demonstrable commitment to continuous improvement.

· Bonus points – experience in the farm/ranch industry.

· Bonus points – experience with Salesforce.

JOB TYPE.

· Hourly. Full time. Onsite.

· Work schedule 8:00 a.m. to 5:00 p.m. Monday – Friday.

· Paid holidays and vacation after 6 months.

· A country setting with a friendly, teamwork-orientated environment.

· Currently, no healthcare benefits are provided by the company.

REPORTS TO.

· Customer Success Manager. No supervisory duties.

WORK AUTHORIZATION.

· United States (Required).

Ritchey Manufacturing is a drug free workplace. All candidates must be able to pass a drug screen.

ABOUT THE COMPANY

THE RITCHEY MANIFESTO(part mission, part why, part purpose, and part because)

Ritchey Livestock ID is a little company that believes in big ideas; a company that enjoys the grind of getting better each day. We make farm & ranch life easier through superior service and by producing a livestock ID tag that Never Fades.

COMPANY HISTORY

Eugene “Gene” Ritchey and his wife, Jo, founded Ritchey in 1964. Gene was raised on a dairy farm and became a lifelong farming and ranching businessman. Through Gene's experience in agriculture, he understood the need for livestock identification that lasts for the life of the animal. For over 50 years, Gene, Jo, and their sons Grant and Craig manufactured the only tags in the market allowing numbers and/or letters to be permanently engraved into a dual-colored tag. This unique method results in information that NEVER FADES, guaranteed. Ritchey Ear Tags are second to none in the industry - unsurpassed in legibility, retention, and durability.

In 2020, the Ritchey family sold the company to the Robert L. Kelley Jr. family out of Western Nebraska. The Kelley family, with deep roots in farming and ranching stretching down to 1926, has doubled down on a strategy to provide the best customer experience and identification tag in the industry.

Ritchey Livestock ID is an equal opportunity employer, and we are committed to providing an environment of respect where equal opportunities are available to all applicants and teammates. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. We believe that diversity and inclusion among our teammates is critical to our success as a company, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Expected hours: 40 per week

Benefits: