Job Description

MicroDAQ, LLC. is a privately held company located in Concord, NH. We sell Data Loggers and associated products through our website to customers all over the world. We’re an enthusiastic bunch, who have fun working hard to ensure our customers receive top notch products, support, and service. MicroDAQ is a great place to work; we appreciate our employees and offer a comprehensive benefits package including accrued PTO (paid time off), medical/dental and life insurance, nine paid holidays, short-term disability, and a 401K plan.

We are looking for someone who has the desire to play an active role in our continued growth and success. Who is personable and enjoys interacting with a wide variety of people and personality types. Who is enthusiastic about sharing their ideas as well as driven to implement ours. Think dynamic not static. We’ll give you the ball and you’ll be expected to run with it. We aren’t interested in speaking to people who are content to follow a process without fully understanding it. Ideal candidates will have the drive and motivation to learn as much as they can about our products to provide the highest level of service to our customers.

As a Technical Support & Inside Sales Representative you will respond to customer inquiries over the phone, via email, as well as online chat. Responsibilities include assisting customers with product selection, processing orders, creating quotes, and providing technical support. While we are seeking someone with a strong understanding of computing and technology, this isn’t an IT position. Additionally, this is an hourly non-commission based inside technical sales position. The successful candidate should possess:

· A sharp technical mindset and the ability to think on their feet.

· An understanding of computers, wireless connectivity, and networks.

· Extremely detail oriented.

· The ability to grasp and quickly understand new technology.

· Excellent verbal and written communication skills.

· Personable.

· A strong knowledge of the Windows operating system.

· The ability to manage a varying workload and call volume.

· Strong organizational skills.

Prior data logger knowledge or experience is not required as we will train the right individual. Applicants with a technical background that includes computer networking and troubleshooting, knowledge or basic understanding of electrical circuits, wireless technology and/or prior data logger experience will receive stronger consideration. Applicants who submit a cover letter explaining why they would be a prime candidate for the position will receive stronger consideration.

This position is based in our Concord, NH facility and no traveling is required.

MicroDAQ, LLC. is an Equal Opportunity Employer and committed to workforce diversity. Local applicants encouraged to apply. We are a Smoke-free workplace. Drug-free work environment All resumes are held in confidence. No recruiters or agencies without a previously signed contract. Only candidates whose profiles closely match requirements will be contacted during this search. Principals only. Relocation costs not covered by employer. Must be eligible to work in this country.

Job Type: Full-time

Pay: $16.00 - $22.00 per hour

Benefits: