Lead Commercial Business Analyst

R00241466 Lead Commercial Business Analyst (Open)

Ecolab is seeking an outstanding hands-on digital product owner to lead the execution of digital strategy and solution marketing focusing on our Industrial Sales & Service platform. The successful candidate will be the product owner for select digital solutions and capabilities for the Food & Beverage division and be accountable for business outcomes by driving growth and adoption of sales and service tools while delivering a positive user experience.

The Digital Product Owner will work closely with divisional stakeholders, development, marketing, sales, and business readiness teams to serve the digital solution needs of our internal and/or external customers. This role is responsible for all aspects and process utilized in the design, build-out, delivery, adoption and go-to-market of our sale & service digital tools. Digital solutions vision, strategic roadmap, business model, product ownership, digital marketing, customer and sales & service channel adoption will be key success factors for the candidate.

This position will be part of the Ecolab Digital Organization for the Industrial Sector and report to Director of Digital operations – Food & Beverage.

This position will be based in our St. Paul, MN or Naperville, IL office as a hybrid role

What You Will Do:

• Serve as the primary stakeholder for the CRM system and its vision, product roadmap and backlog of features for the Food & beverage business and F&B United
• Collaborate with cross-functional teams (e.g., leadership, sales, field, marketing, finance and regions) to understand their needs and priorities for Sales & Service tools
• Prioritize and manage the CRM system's features and functionality based on business value and user needs
• Communicate the product strategy and progress to stakeholders and business leadership
• Ensure the CRM system is delivering value and meeting Food & Beverage objectives, including enabling workflows that are efficient for users, enabling collaboration and helping to drive our top line revenue and service goals
• Establish appropriate governance and quality management steps that provide a high level of data quality, including data integration and automation where appropriate
• Partner with the Industrial Sales and Service platform team and feed digital product needs and prioritize business requirements
• Define the strategic vision and roadmap of digital sales & service offerings, based on Voice of Business, Voice of Customer and competitive intelligence. Leverage cross functional groups to couple knowledge of customer needs with existing and future technology capabilities.
• Formulate the business value and partner with key stakeholders to identify and prioritize high level business requirements and features to deliver to field and sales teams, through the analysis of opportunity, risk and dependency.
• Partner in development of business processes and solutions to meet new business needs. Oversight and leadership of the end-to-end digital customer experience and make business decision to maximize customer value and business ROI.
• Assist team in management of project expectation, deadlines and schedules with various stakeholders across multiple functions
• Partner with other Sales and Service product managers to drive Ecolab leverage, synergies, and efficiencies across Industrial businesses
• Lead business planning and own product value realization to ensure go-to-market readiness for digital products and services.
• Supports change leadership, communications and training to ensure that internal and external customers embrace the digital offerings.
• Track and report on metrics and take corrective action working with leads in Sales and marketing as required.
• Participate in Scrum meetings, product sprints, PI planning and creating stories, grooming them and prioritizing the backlog with other Product Owners from other divisions.

Minimum Qualifications:

• Bachelor’s degree and 8 years of professional experience
• 5 years of work experience as a product owner, product manager or a business analyst in a CRM environment
• Experience and success in executing and innovating in the CRM, sales and service space with cross-functional, interdisciplinary teams across matrix organizations
• Familiarity with Agile and Lean processes and techniques to test, learn and build solutions that deliver on sales and service value
• Experience developing budgets and forecasts to support business needs, and OKR’s (objectives and key results).
• Excellent written, oral, and visual communication skills to communicate effectively at all levels of the organization, both within and outside the business.
• No immigration sponsorship available for this position.

Preferred Qualifications:

• Sales or service experience in the Industrial or Food & Beverage business
• Excellent collaboration skills - leading execution across teams, influencing across organizations, experience of working across levels from business leaders and developers.
• Demonstrated ability to establish relationships with business leaders and develop strong credibility. Experience in interfacing with international audiences and cross-office teams preferred
• Has in depth knowledge and ability to influence business strategy.
• Strong business acumen, can quickly get the essence of the business and grasp the connectivity among technology, business and customer value
• Experience strategizing with customers on product/technical enhancements
• Ability to manage multiple projects/tasks/initiatives

A trusted partner at nearly three million customer locations, Ecolab (ECL) is a global sustainability leader offering water, hygiene and infection prevention solutions and services that protect people and the resources vital to life. Building on a century of innovation, our 49,000 associates help deliver comprehensive science-based solutions, data-driven insights and world class service to advance food safety, maintain clean and safe environments, optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, hospitality and industrial markets in more than 170 countries around the world. For more Ecolab news and information, visit www.ecolab.com

When you come to work at Ecolab, you get to take on some of the world’s most meaningful challenges and have the opportunity to learn and grow, shape your career, make an impact and quickly see the importance of your work.

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Our Commitment to Diversity and Inclusion
At Ecolab, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.

In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA). Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce. Ecolab is a place where you can grow your career, own your future and impact what matters.

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.