Electronic Coordination Program Supervisor

Description

State of Idaho

Tax Commission Career Opportunity

Applications will be accepted through 4:59 PM MST on the posting end date.

The Idaho State Tax Commission is recruiting for a Program Supervisor in its Revenue Operations Division to provide system support by managing a team of Tax Automated System Specialists (TASS). The position is in the Boise Office at the Chinden Campus, 11321 West Chinden Blvd, Building 2. A compensation analysis will be completed for the selected candidate.

Responsibilities:

• Oversee the Electronic Coordinator team, which provides support services for electronic filing and other internal and external tax and system support.
• Manage and coach team member's performance by delivering clear job expectations and meaningful ongoing performance feedback.
• Oversee the quality and timely completion of production maintenance and projects related to operations, system updates, changes, and data management.
• Oversee and coach team members to effectively document processes and set performance measures to monitor and improve processes.
• Management Reporting for Revenue Operations systems
• Oversee the management of the electronic filing systems for the Division including processing, verification, balancing, and ensuring quality control measures are met.
• Oversee the electronic taxpayer support function for the Division to include imaging stability and tech support management.
• Advise management on security, integrity, and functionality of computer systems and software.

Minimum Requirements:

• Some knowledge of management practices (Completion of at least 1 college-level course related to management practices OR completion of at least 60 hours of management training that included all elements of management (planning, organizing, leading, and controlling) OR at least 1 year of work experience that included all elements of management.)
• At least 6 months of experience developing procedures and/or monitoring a budget
  
• At least 6 months of experience providing liaison with customer/provider groups
• At least 6 months of experience interpreting federal or state regulations and laws
• At least 3 months of experience supervising staff that included work assignment, direction, and monitoring staff

Desirable Qualifications:

• Some knowledge of electronic transaction processing (at least 1 year of work experience that included designing or using an electronic transition processing system at a level which required needs analysis or in-depth knowledge)
• Some knowledge of project management (at least 6 months of work experience that involved program or project planning and implementation as either a team member or individual contributor)

Why Join Us?

• OUR VISION: Great people. Helping you. Serving Idaho.
• OUR MISSION: Benefit Idaho through courteous customer service, education, and fair tax administration.
• OUR VALUES: Fairness, Accountability, Integrity, Respect.

What Do Our Employees Say About Us?

• "I love the work-life balance at the Tax Commission because our managers and supervisors are awesome with flexibility."
• "We work a flexible schedule, Monday through Friday, 40 hours a week. So this schedule has allowed me to do other things in my life."
• "My favorite part about working for the Tax Commission are the people I get to work with. It's become a family, and I've made lots of lifelong friends."

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What's In It for You?

• Affordable benefits including medical, vision, and dental insurance
• PERSI defined benefit retirement plan
• Paid sick and vacation leaves start accruing your first day
• 11 paid holidays per year
• Paid Parental Leave covering the birth or adoption of a child for up to 8 weeks
• Permanent, full-time classified employment status after successful completion of an entrance probation
• Working in an office environment with other talented and highly motivated individuals
• Beautiful state campus with lots of free parking, walking paths, and centrally located in the valley on Chinden Blvd. in Boise (ISTC Recruiter should remove this bullet point if the position is for a field office)
• The State of Idaho is a qualifying employer for Public Service Loan Forgiveness (PSLF)

Benefits may not be applicable for temporary or seasonal positions.

EEO/ADA/Veteran:

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email ada.coordinator@dhr.idaho.gov. (If you have a contact for applicant accommodations at your agency, please replace the contact information).

Preference may be given to veterans who qualify under state and federal laws and regulations.