Job Description

The Inside Sales Representative plays a fundamental role in achieving customer progress and revenue growth objectives. This person is comfortable making a high volume of calls daily across all 4 time zones, working with our Territory Sales Representatives to generate interest, qualifying prospects, convert quotes to invoices, closing sales with a focus on customer partnership. Additionally this role is responsible for Facilitating Remote Training, Data Analytics and Marketing responsibilities as needed.

Extensive product knowledge is a must. This person is motivated and wants to problem solve as well as reach goals. This position requires phone and e-mail communication in a fast-paced environment. Sales may not be immediate due to the design-in cycle, stage of the customer in the sales pipeline lifecycle and all level accounts must be worked on continuously, not just the high return accounts.

The Inside Sales Representative reports to the Director of Sales.

Responsibilities:

Make outbound calls to promote specific products to specific vertical market segments in coordination with a companywide marketing plan
Eagerness to hunt for business and ensure the funnel always grows. Source new sales opportunities through inbound lead follow-up, outbound cold calls, and emails
Receive transferred calls from customer service
Take care of difficult/large inquiries as well as existing projects already in progress
Act in a professional problem-solving capacity
Support sales representatives and distributors with technical questions
Works to support all regions, territory, state(s), top accounts, etc.
Owns leading all special call campaigns provided. Within timeline and within budget to exceed sales goals.
Coordinates, Plans, Facilitates and manages follow up of all remote trainings.
Meet quarterly quota for the company, customer, product group as well as company goals
Responsible for tracking progress on individual goals via CRM entries
Participate in trainings as required to meet overall objectives
Work towards the same company objectives – growth & profit
Other duties as assigned

Other Duties:

Responsible for any national support as needed
Persistence: Being able to bounce back if you lose or don’t close a sale will be crucial for this position
Collaborative: Able to easy work across groups with ease
Communication: Able to speak in a friendly tone with customers, listening to their needs and communicate further options for them
Pro-Active: Develop sales opportunities by researching and identifying potential accounts, soliciting new accounts, building rapport, providing technical information and explanations, preparing quotations
Flexibility and Time management: Takes pride and is able to manage
Retain and expand Business: Develop accounts by checking customer’s purchase history; suggesting related and new items; explain technical features

Requirements:

3+ years of sales experience, preferably in component sales
Sales distribution experience a plus
Strong phone presence and experience making a high volume of daily outbound calls
Excellent verbal and written communication skills
A willingness to learn and grow as an effective technical sales representative
Strong listening and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Experience using Video Conferencing tools (like Ring Central) is a plus
Experience with CRM or similar Customer Management Tools
Must be proficient in Microsoft Office (Word, Excel, Outlook)
Ability to work with people at all levels with independence in opinion and integrity
Approaches others in a tactful manner, reacts well under pressure, treats others with respect and consideration.
Ability to identify and resolve problems in a timely manner
Ability to manage difficult customer situations and respond immediately to customer inquiries.
Volunteers readily and asks for and offers help when needed
Other duties as assigned

Compensation:

This position is hourly rate.

Physical and Time Demands:

The ability to work full time (40 hours per week)
The ability to frequently use a computer and telephone
The ability to spend 90% of the work hours sitting at a desk
The ability to lift 25 pounds

If you are a motivated individual with a passion for sales and technology, we would love to hear from you. Join our team as an Inside Sales Representative and take your career to the next level!

Job Type: Full-time

Pay: $21.00 - $25.00 per hour

Expected hours: 40 per week

Benefits: