Job Description

Job Listing: Customer Success Representative – Sports Background

About Us

At [Your Company Name], we pride ourselves on being a leading provider of custom screen printing and embroidery services, specializing in creating high-quality, personalized apparel and merchandise for teams, businesses, and special events. Our commitment to excellence extends beyond our products to the top-notch service we provide for every customer. We're on the hunt for a dynamic Customer Success Representative who shares our passion for outstanding customer service and who also has an understanding and eye for sports uniforms and needs to join our growing team.

N the Zone Ink

Our Mission

To provide our customers with superior custom decorated merchandise with an unforgettable experience from the first moment to the final delivery.

Our Vision

Deliver an unmatched standard of excellence in custom decorated merchandise and service, effortlessly.

Job Overview

As a Customer Success Representative, you will be the heart and soul of our customer interactions, ensuring that each client receives exceptional service and support through their entire experience with us. This role is perfect for someone who is highly motivated, personable, and possesses a keen organizational acumen, with a solid background in business to business merchandise needs, but also a strong understanding of the needs for sports teams and clubs to better connect with that division of our clientele.

Key Responsibilities

Serve as the first point of contact for customer inquiries via phone, email, and live chat, providing timely and empathetic support.
Guide customers through our product offerings and services, helping them select the best options for their needs.
Create Quotes for Customers – Followed by Merchandise Mockups, Approvals, Payments and Scheduling of Orders.
Manage and keep track of customer orders from inception to delivery, ensuring a smooth and satisfactory experience.
Build and maintain strong, long-lasting customer relationships, encouraging repeat business and referrals.
Collaborate with the art and production team to ensure that customer specifications and deadlines are met.
Use customer feedback to identify areas of improvement in our products and services.
Have an eye for attractive apparel & branded goods, but also an understanding of the proper items for each client to best serve their needs.
Represent the company and its values in all customer interactions.
Warm Outreach to new clients of interest.

Requirements

Proven experience in a customer service role, preferably in a related industry.
Exceptional interpersonal and communication skills.
High level of motivation and the ability to work well in a team environment.
Strong organizational skills and the ability to manage multiple tasks and priorities effectively.
Background in team sports, either through personal participation or previous work experience, to help relate to and understand an important customer base at NTZ.
Proficiency in using computers, including CRM software, Google Workspace, and email.
Graphic Design knowledge and experience – preferably in Adobe Illustrator.

What We Offer

Comprehensive training program with a clear path to becoming a Press Operator.
A creative and supportive work environment where your ideas and contributions are valued.
Opportunities for professional growth and development.
Climate Controlled Work Space
Competitive Salary
Benefits Package
Vacation Time
Sick Time
Retirement Plan with 4% Employer Match
Annual Profit Sharing Bonus Opportunity
Employee Discount
Schedule Monday – Thursday 7:30am to 5:00pm and Friday 8:00am to 12:00pm
Occasional overtime could be possible.
Monthly team activities including Catered Lunches, BBQ’ing, offsite team building fun & more

How to Apply

If you're excited about the opportunity to contribute to a growing company and make a significant impact on our success, please send your resume and a cover letter explaining why you're the perfect fit for the Customer Success Representative role to deanna@ntzink.com. Use the subject line "Customer Success Representative Application."

We look forward to learning more about you!

Job Type: Full-time

Benefits: