Job Description

Customer Success Manager

Location: MIAMI, FL
Schedule: Monday to Friday
Type: Perm
Salary: $ $50K per year/ plus bonus possibilities

Job Description
We are seeking a talented professional to join our team and contribute to the ongoing success of our digital platform for aerospace tooling park management. As part of your role, you will be responsible for implementing and optimizing key functionalities to enhance user experience and drive operational efficiency.

Responsibilities

Management of complete process related to a customer’s integration into ToolLive platform in the Americas
Users’ asset analysis
Data cleaning
Upload DATA into the ERP system and link into TOOLLIVE
User account creation
User training and accompaniment during deployment process
Bug reporting to development team and resolution follow up
Daily Support to end users on TOOLLIVE use
Customer satisfaction survey and proposition of improvement and corrective action plan
Gather End users’ new development ideas and requests, evaluate and implement in the development roadmap

Qualifications

2-3 years of administrative support or demonstrated knowledge, skills, and abilities to perform the above- mentioned tasks.
AS degree or equivalent experience and or education combination
Ability to read and write English, follow verbal instructions and use simple math
Proficient computer skills – Microsoft Office
Must be able to travel

Skills

Dynamic personality, with excellent social and communication skills, willing to work within a very active team in an international environment.
Organizational skills
Technical capacity
Initiative, collaborative, articulate, calm and resourceful
Time Management

At ttg, “_We believe in making a difference One Person at a Time,_” ttg OPT

#INRD

Job Type: Full-time

Pay: $48,425.45 - $50,000.72 per year

Benefits: