Job Description

Job Description:

Role Summary/Purpose:

The VP, Policy and Procedure Governance Strategy Leader is responsible for driving the creation, adherence and subsequent updates of all Client Development and Sales Policies and Procedures across the Client Development and Sales organization, including the ownership and management of the 1st Line of Defense Issue Management Procedure. In conjunction with Client Development and Sales Policy and Procedure Owners, this role shall identify the necessity of any new policies or procedures, develop assessment routines to ensure adherence to such policies and procedures, and serve as the Enterprise owner for 1st Line of Defense Issue Management Procedures, coordinating reviews with functional Issue Leaders to identify necessary changes and validate adherence. In addition, this role will also provide strategic direction to the AVP, Enterprise Issues Management Product Owner.

The successful candidate for this role is a leader with strong communication and documentation skills, the ability to manage through influence, and prior experience managing cross-functional initiatives. This role will have a high level of visibility across and communicate effectively with all levels of the organization.

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Essential Responsibilities:

This role has primary ownership of the 1st Line of Defense Issues Management Procedure, which includes collaborating across all functional Issues Leaders to review and make necessary updates, and ensure adherence.
As an expert in Policy and/or Procedural documentation, this role will identify, consult, and review any Client Development and Sales policies and procedures with the appropriate owners.
Lead and provide strategic and execution direction to the AVP, Issue Management Product Owner as they develop the strategy and process to maintain the 1st Line of Defense Issues Reporting Tool, APEX.
Collaborate with the Client Development & Sales Issues Leader to provide insights to Platform Leaders with output from aggregate reporting.
Socialize and embed into the Enterprise effective tools and controls for the reporting and management of 1st Line of Defense issues.
Establish effective relationships with all functional Issue Management areas including Compliance, Governance, Internal Audit, etc. at the leadership level and other supporting levels.
Develop the strategy and coordinate reporting to support functional Issues Leaders in awareness of potential issue escalations before various committees such as Compliance and Enterprise Risk Management Committee (ERMC).
Ensure compliance against all regulations and legislation relating to 1st Line of Defense Issues Management procedure.
Oversee the delivery of webinars and training that build awareness of the new Procedure, it’s requirements and expectations across the Enterprise.
Completion of projects or activities assigned by manager.
Perform other duties and/or special projects as assigned.

Qualifications/Requirements:

Bachelor's Degree in relevant field or in lieu of Bachelor’s Degree, a high school diploma and a minimum of 8+ years’ experience in Client eco system, Risk Management, Audit or related areas.
5+ years of professional work experience in a regulated Financial Services organization.
5+ years of experience with analytical, organizational, and decision-making responsibilities.
5+ years of technical writing experience documenting Policies and/or Procedures.
2+ years of Issues Management or Project Management experience.
2+ years cross functional team leadership experience.
2+ years direct experience in a role requiring communicating with senior levels of management in a regulated environment.
General knowledge of Client Development& Sales operations, objectives, strategies, and processes
Experience managing a team.
Ability to travel up to 20%.

Desired Characteristics:

3+ years’ experience leading and supporting on cross-functional initiatives.
Management, Surveillance, Governance, Compliance, or Operational Risk experience within a Financial Services organization.
Demonstrated knowledge and understanding of relevant legislation, regulations, and policies.
Direct experience in a role requiring communicating with senior levels of management in a regulated environment.
Strong presentation and communication skills with a demonstrated business presence while interacting with senior leaders.
Advanced knowledge of Client Development& Sales, objectives, strategies, and processes

Grade/Level: 13

The salary range for this position is 130,000.00 - 210,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements:

You must be 18 years or older
You must have a high school diploma or equivalent
You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Our Commitment:

When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+, with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

Job Family Group:

Sales

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