Sales Operations

Job Description

Job Title: Sales Operations and Support Associate

Location: Philadelphia, PA
Reports To: Sales and Operational Management

Work in a beautiful office space at the Wanamaker Building in the heart of Philadelphia. Easy access from multiple SEPTA bus and train stops within a stones throw from the entrance.

About Us: CallSine is a dynamic SaaS company empowering businesses to optimize their customer interactions and communication strategies. Our innovative platform provides advanced tools to manage, analyze, and enhance client engagement.

We are seeking a motivated and organized Sales Operations and Support Associate to join our team. This junior position is perfect for someone eager to build their career in a fast-paced, client-focused SaaS environment.

Key Responsibilities:

• Sales Operations Support:
• Assist the Sales team with operational tasks, including CRM management, data entry, and report generation.
• Ensure accuracy and timeliness in tracking sales metrics and performance.
• Provide administrative support to streamline sales processes and initiatives.
• Customer Success & Support:
• Guide new clients through the onboarding process, ensuring a smooth and positive experience.
• Serve as a primary point of contact for client troubleshooting, addressing inquiries and resolving issues efficiently.
• Collaborate with technical teams to ensure client concerns are addressed effectively.
• Client Interaction:
• Maintain regular communication with clients to ensure satisfaction and proactive support.
• Provide product demonstrations, training sessions, and updates to clients as needed.
• Identify opportunities for upselling or expanding client engagement with CallSine’s platform.
• Organizational Excellence:
• Stay organized while managing multiple tasks and client interactions.
• Contribute to process improvements for operational efficiency.
• Create and maintain documentation for internal processes and client FAQs.

Required Skills & Qualifications:

• Strong interest in SaaS and technology platforms; previous experience is a plus.
• Excellent organizational and time-management skills.
• Outstanding communication and interpersonal skills, with the ability to build rapport with clients and team members.
• Proficiency in tools such as CRMs, project management software, or other productivity platforms.
• Comfortable presenting to clients in one-on-one and group settings.
• Problem-solving mindset with a proactive approach to troubleshooting.

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• On-site gym

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No nights

Education:

• Bachelor's (Required)

Experience:

• Microsoft Powerpoint: 1 year (Preferred)
• CRM software: 1 year (Required)
• Customer support: 1 year (Required)

Location:

• Philadelphia, PA 19107 (Preferred)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Philadelphia, PA 19107 (Required)

Ability to Relocate:

• Philadelphia, PA 19107: Relocate before starting work (Required)

Work Location: In person

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