Business Intelligence & Analytics Manager

Business Intelligence & Analytics Manager

As the largest pure-play fiber provider in the U.S., we deliver blazing-fast broadband connectivity that unlocks the potential of millions of consumers and businesses. As a Frontier employee, you will be part of our purpose of Building Gigabit America—creating the digital infrastructure that the country needs to thrive today and into the next century. Join us!

What we’re seeking:

We are seeking a talented Business Intelligence & Analytics Manager to support our regional sales leaders with targeted insights that inform strategy and optimize performance. In this role, you will transform data into actionable intelligence, pinpointing trends and correlations that drive both regional and national sales strategies. You will work closely with the regional VPs of Sales to develop custom reporting and dashboards, providing insights tailored to their specific markets and helping shape data-driven decisions. Reporting to a Senior Manager, you will lead data initiatives independently and in collaboration with cross-functional teams, ensuring data quality, supporting KPI development, and creating visualizations that simplify complex data for executive-level understanding. In this hybrid role, you will have a defined work location HUB which includes work from home and assigned days in the office set by your manager. The HUB for this role will be Dallas, TX.

What we need in you:

You excel in leveraging data and analytical tools to generate actionable insights that drive strategic decision-making and sales performance. With strong communication skills, you are particularly adept at transforming complex data into clear, concise narratives for regional and executive stakeholders. As a proactive self-starter, you thrive in a fast-paced environment, managing your time effectively to deliver high-quality results under tight deadlines. Your collaborative approach allows you to work closely with cross-functional teams to identify regional and national opportunities for growth, and you have a talent for tailoring insights that empower sales leaders to make data-informed decisions.

What you'll do:

Regional Sales Support: Collaborate with regional sales leadership to develop region-specific insights and reporting, aligning with unique market dynamics and regional performance goals

Data Collection & Analysis: Collect, analyze, and interpret large datasets from multiple sources to identify trends, correlations, and opportunities for sales performance optimization

Sales Performance Metrics & KPIs: Define and track KPIs, especially those relevant to regional sales performance, in partnership with leadership and department heads to ensure alignment with business objectives

Business Insights & Strategic Support: Provide actionable insights for strategy development, forecasting, and decision-making across functions including sales, marketing, and operations

Custom Report & Dashboard Creation: Frequently generate reports and develop dashboards as needed for regional and executive leaders, focusing on clarity and actionable insights

Predictive & Prescriptive Analytics: Use advanced analytics, including predictive modeling, to support future opportunities and optimize outcomes, applying findings to regional and national strategies

Data Quality & Integrity: Ensure data accuracy, consistency, and security through effective data governance practices in collaboration with data engineering teams

Executive Storytelling & Presentation: Create executive-level decks in PowerPoint to effectively communicate insights and recommendations, simplifying complex data into visually compelling, actionable narratives for senior leaders

Executive Communication: Present findings to stakeholders at all levels, translating complex data into clear, impactful business insights that inform senior decision-making

Continuous Improvement: Stay updated on BI, analytics, and data science trends, incorporating new tools and best practices to improve BI processes and reporting

What we offer:

Nothing is more important to our success than the team that built it. That’s why we provide benefits to keep you and your family well. Some of which we’re most proud to offer includes:

• Salary Range: $70,000 to $155,000
• 20 PTO (Paid Time Off) days + 10 paid holidays per year
• Day one medical, dental, vision and prescription drug plan
• 401k match of 50% on 6% of eligible compensation
• Tuition Assistance Program
• Personal & Work Life Balance Resources & Wellness Support Assistance
• Employee Resource Groups
• Same-sex spouse and domestic partner benefits coverage
• 10 weeks of paid parental leave, & a phased return to work program for new parents
• Up to $10k in adoption program assistance
• 3 weeks of paid caregiver leave

What background you should have:

Bachelor’s Degree: A bachelor’s degree or equivalent experience is required

Preferred Background:

Sales Analytics Expertise: Experience with data analysis in a sales environment, focusing on performance metrics, customer acquisition, and engagement trends that drive sales growth

Stakeholder Management & Communication: Proven ability to work with executive and regional leaders, effectively adapting messaging and storytelling to diverse audiences to drive alignment

Business Intelligence Proficiency: Expertise with BI platforms like Tableau, Power BI, or Looker to build impactful visualizations that support data-driven decision-making

Executive Presentation Skills: Proficiency in PowerPoint or similar tools for building clear, strategic decks that communicate insights effectively and align with executive expectations

Self-Motivated and Adaptable: Strong ability to work independently, manage competing priorities, and consistently meet deadlines in a dynamic, fast-paced environment

Knowledge that Would Be a Plus:

ISP or Consumer Sales Background: Experience in consumer sales organizations or ISP roles, enhancing understanding of customer acquisition and retention strategies

SQL and Data Management Skills: Proficiency in SQL and experience with data warehousing to facilitate efficient data extraction, transformation, and analysis

Programming Experience: Familiarity with programming languages like Python or R for data analysis and modeling

Frontier salaries are estimated by third parties and may or may not reflect actual or total compensation. Please confirm with your recruiter.

In our line of work, where making connections is paramount, fostering a culture of inclusion is fundamental to our values. We firmly believe in leveraging the strength of diversity to drive digital connectivity forward. If your background brings a unique perspective and value different from what we've outlined, we encourage you to apply and join us in our mission to #BuildGigabitAmerica.

Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.