Job Description

Mach-1 Overview:

Mach-1 Express Wash is not your typical carwash. We are a family owned and operated business that has more than 10 years of experience in the carwash industry. We are currently developing sites in over 9 states.

Therefore, we are looking to fill multiple positions throughout the country with our promote-from-within-strategy. Our washes have top-of-the-line, state-of-the-art equipment that allows our employees to focus on creating a great experience for our guests and maintaining a clean wash site. The primary responsibility of our Customer Service Attendants is to help provide a safe, fast, clean, and friendly experience to our carwash customers. As a business, we are dedicated to living up to our tagline –
Everything It Takes, or EIT. Our commitment to our employees and customers is to do “Everything It Takes” to be the best. At Mach-1, we have three areas of focus: Culture, Customer Service, and Cleanliness.

Customer Service Attendant Responsibilities:

Responsibilities at Mach-1 are focused around our Three Cs:

Culture

Share a smile with coworkers and customers alike.
Maintain regular and predictable attendance.
Motivate team members through leading by example.
Follow our dress code/appearance standards.
Learn about what makes our car wash exceptional by studying our equipment and understanding the chemicals involved with our operation.
Work with 100% effort 100% of your time on shift.
Successfully complete all required training regarding the culture of the wash.

Customer Service

Greet customers and assist them in selecting a wash package from our pay terminal.
Educate customers on what makes our car wash exceptional using your knowledge of our equipment and chemicals.
Work to satisfy any customer issues that may arise.
Operate store equipment such as computer, cash register, and other store equipment.
Utilize strong written and verbal communication skills to communicate effectively with customers and team members.
Successfully complete all required training regarding the customer service aspect of the wash.

Cleanliness

Maintain the site’s equipment by strictly following the detailed preventative maintenance program.
Uphold cleanliness expectations in regards to house keeping duties.
All team members are expected to help maintain our high expectations of cleanliness.
Successfully complete all required training regarding the cleanliness and maintenance portion of the wash.

Customer Service Attendants may be required to perform other duties as assigned – this list is not meant to be all inclusive.

Individuals who work with and are successful at Mach-1 typically enjoy:

Being active outdoors and working in a fast-paced environment.
Paying attention to detail and problem solving.
Providing enthusiastic customer service while building relationships with our customer base.

As a Mach-1 Express Customer Service Attendant you will receive:

Competitive pay
Flexible work schedule
Advancement opportunities throughout the country
Comprehensive, ongoing training

Qualifications

Experience:

No experience required; however, we do expect our employees to be flexible and willing to learn.
Education:
High school diploma or equivalent is preferred, but not required.

Professional Certifications:

None.

Physical

Push and pull equipment with the assistance of proper material handling equipment.
Stand, kneel, twist, crouch, squat, bend, stoop, move, and climb ladders.
Work outdoors in various types of weather.

Job Type: Part-time/Full-time

Pay: From $12.00 per hour

Benefits: