Job Description

Primarily responsible for providing effective customer service for all internal and external customers by utilizing excellent in-depth knowledge of company products and programs as well as utilizing the experience and product knowledge of other team members within the Sales Department. Assist customers and share plumbing and product knowledge to advise our customers on purchases.

Accurately and timely fill customer orders.
Check in and put away material, verifying quantities and quality of received material.
Maintain clean and organized warehouse, clear aisles and walkways.
Accurately and safely load & unload customer vehicles as needed.
Accurate and timely perform cycle counts as required.
Participate in ongoing education and training as required. Continuously update product knowledge through any available resources in order to provide assistance at the counter. Stay informed and educated as to product inventory and accessibility. Know the location of merchandise in the warehouse.
Conduct sales efforts in an ethical and professional manner.
Entering of customer orders, branch transfers, obtain quotation information, inventory information, pricing.
Follow-up on customer orders, resolve problems to the customer’s satisfaction, respond timely to customer.
Provide product/job quotes as appropriate.
Effectively communicate to customers any relevant policies and/or procedures regarding purchases, returns, credit terms, etc.
Assist in maintaining appearance of branch as needed, straightening, cleaning counter area, warehouse, bathrooms, etc.
Report back orders and/or material discrepancies.
Perform all duties in a safe manner, following all safety rules. Inform manager of any potentially hazardous conditions.
Assist in year-end physical inventory.

Skills and Requirements
Must possess a valid California Driver’s License.
Well-developed interpersonal and communication skills.
Excellent verbal and written communications skills.
Regularly communicate in a positive, friendly and effective manner with employees, managers, customers and vendors.
Ability to negotiate effectively and calmly.
Ability to juggle multiple tasks and adjust to changing schedules and priorities in a fast paced environment;
Possess sufficient computer skills that will allow proficient and accurate use of company-issued Eclipse software.
The employee is frequently required to stand, walk, reach with hands and arms, and talk or hear.
Ability to lift items that weigh up to 50 lbs. regularly. This includes carrying, dragging, and walking with materials, as well as using a hand truck.
Prolonged periods of standing or sitting at a desk and working on computer.

Qualifications

Any combination of education and experience providing the required skill and knowledge for successful performance of the job would qualify.
Ability to work as part of a team and autonomously.

All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.

Benefits