Job Description
We understand that the world we want tomorrow starts with how we do business today, and that’s why we’re inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other’s growth and development. Our culture is centered on our guiding philosophy, The Five Principles: Quality, Responsibility, Mutuality, Efficiency and Freedom. Today Antech is driving the future of pet health as part of Mars Science & Diagnostics , a family-owned company focused on veterinary care.Current Associates will need to apply through the internal career site. Please log into Workday and click on Menu or View All Apps, select the Jobs Hub app, then click the magnifying glass to Browse Jobs.
Job Purpose/Overview
The Salesforce Specialist is a key role supporting the Customer Relationship Management system (CRM), Salesforce, for our growing organization. The role is responsible for supporting the Salesforce Business Analyst in executing new requests that enable the platform to achieve desired business outcomes. The Salesforce Specialist will partner with business stakeholders through supporting users via inbound requests. This role will help implement necessary changes in Salesforce by utilizing the most suitable solutions (either within the platform or in collaboration with third-party vendor integrations or business system integrations).
Essential Duties and Responsibilities
Supports implementations of Salesforce configuration changes – eg. Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports.
Take the lead for inbound user requests for bugs and enhancement ideas and escalates as needed.
Collaborate with stakeholders to gather requirements and implement new features and functionality.
Supports releases through developing/testing in lower environments alongside project team.
Identifies unused or under-utilized platform features and create enhancement ideas to drive core business goals.
Support in developing and maintaining documentation, including process flows and training materials.
Works collaboratively with Salesforce team to manage proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer.
Manages all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, sharing rules.
Validates technical documentation for user training.
Supports integrated applications.
Serves as the point of contact for commercial operations broadly as needed.
Import and validate Leads from external sources.
Other duties as assigned.
Education and Experience
2+ years’ experience as a Salesforce Administrator with experience supporting custom applications and objects, formula fields, workflows, custom views, etc.
Salesforce Certification (eg. Trailhead Badges, Advanced Administrator) or relevant work experience
Experience in Agile environment, and supporting work intake processes.
DocuSign experience preferred.
Conga experience preferred.
Health care background preferred (veterinary or human healthcare, pharmaceutical, etc.).
Knowledge, Skills and Abilities
Strong command of Salesforce platform across sales and service cloud
Ability to manage multiple projects/initiatives concurrently.
Strong sense of “customer service” and interpersonal skills to all levels in the division including executives, managers, and subject matter experts.
Communication skills – Reads, writes, and speaks fluent English, using appropriate grammar, style, and vocabulary. Correctly, spells commonly used English words and job-specific terms.
Experience successfully managing projects with tight deadlines and many moving parts.
Demonstrates ability to find common ground between user requirements, scope, and platform capabilities, and respectfully challenge ideas in the spirit of continuous improvement.
Demonstrates exceptionally strong written and verbal communication skills.
Organizational ability – Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order.
Data analysis – Demonstrates ability to run basic analysis on data sets.
Travel
Some travel may be required in this role, up to 10% of the time.
Working Conditions
The associate is regularly required to apply manual dexterity, including hand/wrist flexibility, for computer keyboarding. The associate frequently is required to sit for extended periods of time, stand, walk, and reach with hands and arms. The associate is frequently required to hear and speak in order to use the telephone, make presentations and communicate with people in an office environment. The associate is occasionally required to sit and stoop, bend, kneel, or crouch. The associate must occasionally lift and/or move up to 15 pounds.
The associate will primarily work in a typical office environment including use of cubicles, computers and overhead lighting. Temperature extremes will be minimal to nonexistent. The noise level in the work environment is usually moderate. The associate will be required to use a computer, spreadsheets, data base management, email, and the Internet. The associate is frequently required to use a calculator; fax, copy machine, and phone system. The associate must occasionally use media equipment such as an overhead projector, PowerPoint, and Microsoft Teams.
The Target Pay Range for this position is $76,000 - $96,000 annually. At Mars, pay decisions are determined using factors such as relevant job-related skills, experience, education, training and budget.
Antech offers an industry competitive benefits package and continues to invest in and evolve benefits programs that meet the health, wellness and financial needs of our associates.
Full-time employees are eligible for the following benefits and more:
Medical, Dental, Vision (multiple plans available)
Basic Life (company paid) & Supplemental Life
Short and Long Term Disability (company paid)
Flexible Spending Accounts/Health Savings Accounts
Paid Parental Leave
401(k) with company match
Paid Time Off & Holidays
Tuition/Continuing Education Reimbursement
Life Assistance Program
Pet Care Discounts
Several other health and wellness benefits
We are a rapidly growing, stable company with excellent advancement opportunity. We offer a great benefits package and associate pet health benefits too! If you are passionate about animal healthcare, are motivated by making a difference we want to hear from you!
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at Antech Careers
We are a rapidly growing, stable company with excellent advancement opportunity. We offer a great benefits package and associate pet health benefits too! If you are passionate about animal healthcare, are motivated by making a difference we want to hear from you!
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at Antech Careers
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