Job Description
About Your Future with TopBuild
Are you looking for a career with an industry leader that drives the future of energy-efficient insulation and building material products? Is being part of a company that is recognized as a “Great Place to Work” of value to you? Look no further! At TopBuild, you will be part of a diverse and inclusive team that reflects our values of integrity and innovation by delivering solutions that make a difference in the communities we serve. Here, you are part of a company that rewards your contributions and encourages you to take ownership of your career.
Job Description
Job Description:
Serve as one of our subject matter experts providing support for users of the TopBuild Field Sales Lead App program. Work cross-functionally with Sales, Operations and Field Support associates across all TopBuild divisions, driving usage of the Lead App.
Areas of Focus:
- Encourage usage by providing support and troubleshooting to users
- Support Field user training and continuous feedback loop
- Assist internal team with the execution of system changes
Primary functions:
Provide support and troubleshooting assistance to users
- Assign video training to new users
- Conduct user training at all levels of the organization
- Serve as primary tier 2 support for troubleshooting with users
- Assist users in customizing the UI to fit individual user needs and work processes
Maintain ongoing communication with Field users to create ongoing feedback loop
- Gather requirements from users during support calls and record feedback for future development
- Close the communication with these users as new features are released
Accurately translate change requests made by users to JIRA technical tickets and execute
- Assist users in determining what changes are required to accomplish the experience they require
- With knowledge of how the system works, guide users to the correct setup to meet their needs
- Document the system changes required in the form of JIRA tickets for execution
- Execute tickets in Creatio as required
Required Skills:
- 5+ years’ experience providing Tier 1 & 2 support to internal users for a custom business application via MS Teams or other screen-sharing application
- Balanced comfort with Sales, Technical and business subjects and initiatives
- Familiarity with cloud data environments, SaaS platforms
- Strong written and verbal communication skills
- Ability and willingness to think and plan strategically while executing in a highly tactical manner
Logistical Details:
- Depending on location - Remote or FSC - 3 days/week, 2 days/work from home
- 40 hours per week, Monday through Friday, 8am-5pm EST
- Minimal travel required
TopBuild Corp. (NYSE: BLD) is the leading installer and distributor of insulation and building material services nationwide. TopBuild has a family of companies, which comprises of approximately over 450 branch locations across the United States and Canada. As a company, we actively engage in corporate social responsibility through our commitment to Environmental, Social, and Governance (ESG) practices. Additionally, we prioritize diversity and inclusion in our organization. If this interests you, we encourage you to join our company and find a variety of career opportunities awaiting you!
TopBuild Corp. is an equal opportunity employer (EOE), this includes protected Veterans/Disability. The employee must be able to perform the essential functions of the position. Upon request and absent undue hardship, reasonable accommodation will be offered to enable employees with disabilities to perform the essential functions of the job.
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