Corporate Account Representative

Job Description

Department: Customer Service

Job Title: Corporate Account Representative

Supervisor: Customer Service Manager

Purpose of Position: Provides customers with courteous customer service in person and over the phone in; strives to retain present customers and develop new business by extending professional and efficient service and suggesting additional services and products to serve customers’ needs.

• Interact, coordinate, prioritize, expedite with executives, sales reps, current and potential

customers, accounting/credit, manufacturing/production shipping and purchasing.

• Ensure timely delivery schedules and comparison of limited stock quantities to currentneeds making production aware of future needs.
• P sals for distributors based on their specifications for steam bath units and towel warmers for gyms, condos, co-ops, residential homes, hotels, resorts and yachts.
• For domestic and international customers – authorize approve and confirm pricing, lead times, delivery dates, customer returns back to inventory, restocking fees and issue credits.
• Prepare all necessary paperwork for export orders including, proformas, banking pricing, freight, delivery, letters of credit, commercial invoice, and shipper’s letter of intent, ocean, and airway bills.
• Instruct factory on special needs for each export shipment, relate special manufacturing specifications to engineering and production.
• Provides timely resolution of customer complaints, concerns, and inquiries.
• Build effective relationships with customers and potential customers by listening to their needs and educating them about the products and services best suited to their application.
• Interact with existing and potential customers via chat, phone and email providing sales

and product information and directing the potential customer to the sales force when

required.

• Review and process all orders generated from e-commerce accounts via EDI.
• Interact and support with and assist Mr. Steam regional sales managers and manufacturer

representatives.

MRSTEAM

JOB DESCRIPTION

Qualifications:

• 2 years related experience or equivalent
• Manufacturing experience a plus
• Excellent customer service skills
• Must have excellent verbal and written communication skills and understand the primary

language used in the workplace

• Commitment to excellence and high standards
• Strong organizational skills; able to manage priorities and workflow
• Ability to work independently and as a member of a team
• Ability to understand and follow written and verbal instructions
• Ability to perform diversified clerical functions and basic accounting procedures
• Ability to effectively communicate with people at all levels and from various

backgrounds

• Acute attention to detail
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
• Bilingual in Spanish a plus

Job Type: Full-time

Pay: From $26.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift

Ability to Relocate:

• Long Island City, NY: Relocate before starting work (Required)

Work Location: In person

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