Parts Sales Representative

Grow alongside Pearson, as we disrupt the packaging industry with innovative ways of solving our customers’ automation production needs. Challenge the status quo, apply new ways of thinking and help us dominate the secondary packaging automation market.

With our portfolio of case erectors, robotic top-loaders, sealers and robotic palletizers, Pearson Packaging Systems helps a diverse set of high-volume manufacturers and distributors in the food, beverage, personal care, chemical and online commerce industries overcome labor cost and supply, safety, quality and throughput challenges. Since our inception, more than 65 years ago we have deployed over 21,000 machines.

To be able to deliver on our promise to our customers, maintain our values of integrity, service and continuous improvement, and sustain growth rates well above industry expectations, we look for people who care – care to make a difference and go the extra mile to exceed customer expectations, both internally and externally.

Your role with us:

As a Parts Sales Representative for Pearson Packaging Systems, you will perform a variety of tasks associated in first identifying a specific customer’s parts requirements for secondary packaging equipment from rough verbal descriptions through researching their system blueprints / CAD drawings and then coordinating and tracking build or purchasing activities to ensure the customer parts requirements are accurate and delivered on time. You will process orders, prepare correspondence and fulfill customer needs to ensure customer satisfaction.

Does this sound like you?

You are a strong communicator and a leader. You can clearly and concisely communicate with internal and external customers, both verbally and in writing. You have dynamic phone etiquette and superior customer service skills.

You are organized and detail oriented. You are the most organized person you know, and consistently deliver accurate work.

You can navigate through change. You see change as an opportunity to improve rather than an obstacle to overcome.

You are a team player. You can effectively collaborate with team members on requests that come through a shared inbox, customer portal, or over the phone and work together to best meet our customer’s needs.

How you will contribute to our growth:

• By utilizing both technical skills and creativity to fulfill our customer’s parts requirements and retaining customers through superior service and accuracy.

What you will need to succeed:

• CAD / Blueprint Reading (2D and 3D).
• Experience with ERP and CRM systems (preferably Epicor).
• Strong grammatical skills with the ability to appropriately communicate via email or phone.
• Electrical/Mechanical Parts Knowledge.
• Ability to effectively prioritize workflow in a fast paced environment.
• Ability to work collaboratively with a variety of departments and team members at all levels with a tactful, professional, energetic and positive approach.
• Requires an Associate's degree or equivalent work experience in a related field, preferably manufacturing and/or the packaging industry.
• Minimum of 5 years of experience in customer service, call center or related area.

What we will offer you:

• Competitive industry compensation
• Our top-tier Health and Wellness Plan offers ease of mind and ensures that you and your family are well taken care of.
• Time and time again, we have been recognized amongst the most progressive workplaces in our industry.

Ready to join us?