Job Description
Your work days are brighter here.
At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.
About the Team
Workday's Customer Experience (CX) Analytics organization is expanding to assist in steering us toward our goal of growing from $7B to $10B in revenue! The CX Analytics group is a key player in driving this growth, by providing insights when and where users need them to support decision-making and drive business outcomes. Whether via dashboards, reports, or alerts and regardless of system, this group ensures all CX insights are accurate and consistent, easy-to-understand and impactful.
About the Role
The ideal candidate must have a strong reporting/analytics background and familiarity with Workday's business data and a passion for analytics. Looking for someone self-motivated that enjoys working in a dynamic, fast-paced environment. As a manager in the CX Analytics team, you will be tasked with developing a deep understanding of the business you support, leading your team across multiple initiatives, building strong relationships with your partners and customers, and delivering value.
About You
We're looking for a hands-on, technically focused, customer centric manager to join our analytics team. The ideal candidate is an advocate for both their team and our customers. Loves working with data and exploring new analyses.
Basic Qualifications
- 5+ years Customer Experience specific analyses including customer key performance indicators and profitability margin analysis.
- 5+ years leading and developing advanced analytics and Executive Level Analytics, including creating QBR material and designing dashboards for leadership.
- Experience developing the fundamentals, including Process Mapping, Data Flow Diagrams, and Process Optimization techniques.
- 5+ years of technical project management experience managing developers through rapid iteration on large scale initiatives
- 5+ years of enterprise software, SaaS, or Cloud software experience preferred
Other Qualifications
- Design and Deliver on the Customer Success Analytics Portfolio
- Experience building reports and dashboards using Workday Reporting & Analytics, SQL, Tableau, SFDC, Gainsight and AWS.
- Experience with project management tools such as Smartsheets, JIRA (Sprint Planning), or Microsoft Project
- Experience with Workflow tools such as Lucidcharts, Miro or Visio
- Knowledge of the Platforms and Tools Workday uses across the enterprise.
- Experience leading projects; able to prioritize work in a fast-paced environment.
- Strong research and analytical skills with the ability to assimilate data, extract insights and make informed recommendations.
- Great attention to detail to ensure the highest level of quality in reports & data analysis.
- Ability to maintain discretion and confidentiality with sensitive information.
- Understanding of Workday's business process framework.
Workday Pay Transparency Statement
The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please
Primary Location: USA.CA.Pleasanton
Primary Location Base Pay Range: $152,000 USD - $228,000 USD
Additional CAN Location(s) Base Pay Range: $107,600 - $161,400 CADclick here
.Our Approach to Flexible Work
With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.
Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.
Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.
Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!
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