Job Description
The Uftring Auto Group consists of eleven automotive franchises at six car dealerships in Peoria, East Peoria, Washington and North Pekin, Illinois. There are many opportunities for growth in sales, service, finance and insurance, detail, accounting, parts, body shop and customer service. Our organization also includes two detail facilities, car wash, accounting and marketing departments. Our goal is to exceed our customers' expectations every day with open communication, teamwork and extra effort. We strive to be good corporate citizens and regularly give back to the communities we serve.
Benefits
- Solid and Stable Reputation
- Professional Work Environment
- Medical Insurance Plan with company participation
- Dental Insurance Plan with company participation
- Life Insurance Plan
- Short Term Disability Insurance
- Paid Vacations
- Paid Personal / Sick Days
- 401(k) Plan
- Attractive employee discounts on vehicles, parts & service
- Paid Holidays
- Paid time off for bereavement
- Uniforms and Uniform Maintenance Plan with company participation
- Safety Boot Reimbursement for qualifying positions
- On-Site Health Fairs
- Drug Free Environment
- Vehicle allowance (sales)
- Employee Recognition Program and Incentives
- Career Builder Bonus and Incentive Programs for qualifying positions
- Continual Advertising and Marketing Campaigns to generate traffic
- Quality Products from some of the largest automobile manufacturers in the world
Responsibilities
- Maintain a goal of customer satisfaction while executing all responsibilities
- Answer incoming Service appointment calls with a warm and enthusiastic greeting
- Make required outbound calls, generate Service appointments, and log all customer comments (utilize manifest lists provided in SSO and CSSR)
- Schedule Service appointments
- Inform customers of maintenance schedules/requirements/recalls via phone, text, email, etc
- Verify, update, and purify customer profile and information with every communication
- Reschedule no-show customer appointments
- Track appointments set versus shown (Excel or other organizational skill needed)
- Respond to customer website requests and/or online live chats to schedule Service appointments
- Schedule follow-up contact if no appointment made
- Be an ambassador for the company by exceeding customers' expectations
- Continue training and e-learning as necessary by OEM
- Achieve performance standards established by the Service Manager
- Any other tasks set forth by the Service Manager
Qualifications
- Excellent communication skills
- Strong computer and organizational skills
- Proper phone etiquette with an upbeat, positive, "smile" on the phone
- Reliable and responsible
- Ability to handle a high volume of calls, both inbound and outbound
- Automotive knowledge is a plus
- Phone sales background or scheduling experience is a plus
- Valid IL driver's license with an acceptable driving record
Hours
- Monday through Friday from 8:00 a.m. until 5:00 p.m.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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