Job Description

All Insurance is a local independent insurance agency, first opening our doors in 1974. From the very beginning, we have worked hard to meet the ever-changing insurance needs of our clients, providing you with peace of mind.  All Insurance is owned by two agents dedicated to serving our clients and community.

We are looking for a customer-oriented sales representative. The ideal candidate will be responsible for providing exceptional customer service and support to clients. **Duties: ** - Communicate effectively with customers via phone, email, and chat- Perform data entry and accurately analyze customer information - Maintain a high level of professionalism and phone etiquette - provide appropriate solutions, and alternatives within the time limits. If not currently licensed, there will be a requirement to be licensed within 60 days of employment. The office will compensate for training and testing.

**Experience:** - Previous experience in customer service or a related field is preferred - Proficiency in English and Spanish is advantageous - Strong data entry skills with the ability to multitask effectively - Excellent communication skills and the ability to analyze customer needs - If you are passionate about delivering top-notch customer service and have the required skills, we encourage you to apply for this exciting opportunity.

We are looking for someone who likes to work on a small team and is passionate about making lasting difference in our community. We are a well-established agency who has long term clients. We want someone who will join us and is willing to have fun and fit well with our office culture. We are a highly motivated for success as individuals and as a team.

Overview-

Responsibilities

Manage large amounts of incoming calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Employ creative networking and sales strategies to generate leads that covert prospective clients to new clients
Determines clients needs and financial situations by preforming renewal reviews; looking at coverage and making suggestions.
Creating and meeting sales goals.

Skills

Proven customer support experience or experience as a client service representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school degree

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits: