Job Description

Who We Are

Welcome to Service Box, a leading provider in North America of field service management software tailored for HVAC, plumbing, electrical, and construction industries. Our comprehensive platform streamlines operations through features like work orders, scheduling, invoicing, and integrates seamlessly with accounting systems such as QuickBooks and Sage. We cater to established companies with 15 or more employees, aiming to optimize end-to-end business workflows.

What We're Looking For

We're hiring a Director, Business Development to spearhead sales strategies and drive growth in North America. In this role, you'll lead business development efforts while actively selling our products/services. As a growing startup, hands-on leadership is vital, so in the first year, you'll lead initiatives and contribute directly to sales. This dual responsibility offers a deep understanding of our market, products, and customers, fostering a high-performing sales culture. The ideal candidate has a strong track record in software sales, leadership skills, and experience in startup environments. Join us in achieving our ambitious goal of doubling annual revenue.

What You'll Do

Drive Revenue Growth

Aim to double customer base and Annual Recurring Revenue (ARR).
Play a hands-on role in driving sales efforts, actively contributing to our growth trajectory.
Evaluate sales processes to identify bottlenecks and improve sales conversion rates.
Establish and inform qualified lead criteria in partnership with the Marketing team.
Inform the creation of detailed buyer personas in partnership with the Marketing team.
Streamline the demo process to ensure it meets customer needs and supports sales funnel progression.
Create and implement a lead nurturing strategy and/or process

Lead and Develop Sales Teams

Lead and grow a high-performing sales team, including recruiting, hiring, training, coaching and mentoring of sales representatives.
Implement people performance tracking systems, which offers feedback for team members and inspires high performance.
Develop comprehensive training for the sales team, equipping them with the necessary knowledge and skills to effectively deliver product demos and address objections.

Optimize Client Retention and Revenue

Gather regular client feedback to identify areas for service improvement.
Develop customized client retention strategies and/or processes in collaboration with Customer Success team.

Track and Analyze Performance

Drive sales pipeline management, forecasting accuracy, and reporting, providing regular updates to the executive team and stakeholders.
Implement analytics tools to provide real-time insights into sales performance.
Analyze conversion rates at each stage of the sales funnel and identify areas of improvement based on data-driven insights.

What You'll Bring

Extensive B2B software sales experience.
Proven leadership skills.
Strong track record of relationship building that generates sales success.
Demonstrated ability to scale and optimize sales operations through strategic planning and execution.
Experience in identifying and capitalizing on strategic business development opportunities.
Collaboration skills to align sales strategies with company objectives.
7+ years of Business Development experience, with at least 5 years in leadership roles.
Bachelor's degree in business, marketing, or related field preferred; relevant certifications advantageous. Experience in HVAC, plumbing, electrical, and construction industries would be considered an asset.
Applicant must be both eligible to work in and located in Canada.

What We Offer

Flexible work environment including remote options (head office located in Saskatchewan).
Lead and grow a new role independently in our company, with a significant impact on Service Box's growth trajectory.
Opportunity to lead and implement sales initiatives in a dynamic, fast-paced environment.
Competitive salary with performance-based incentives.
Comprehensive benefits package including dental and vision care.
Collaborative and innovative company culture.

How to Apply

We welcome applicants of all backgrounds and value a diverse set of experiences and perspectives. Only applicants selected for interviews will be contacted. Please apply to careers@jobboxsoft.com

Job Type: Full-time

Pay: $90,000.00-$175,000.00 per year

Benefits: