Job Description

Company Overview:

Lennox (NYSE: LII) is an industry leader in energy-efficient climate-control solutions founded over a century ago on the principles of integrity and innovation. Dedicated to sustainability and creating comfortable, healthier environments for our residential and commercial customers while reducing their carbon footprint, we lead the field in innovation with our cooling, heating, indoor air quality, and refrigeration systems.

Our Core Values of Integrity, Respect and Excellence are more than just what we say, they are what we do!

Job Description:

WHAT YOU’LL BE DOING

SUMMARY: We are seeking a highly motivated and experienced API Marketplace Product Owner to lead the development and management of third-party integrations like Field Service Management (FSM’s) within our ecommerce platform. This role will also play a key part in the commercialization of these integrations, driving both technical and business success for our API marketplace. The ideal candidate will have a strong technical background in API management, third-party integrations, and ecommerce platforms. They will work closely with cross-functional teams to deliver seamless integrations that enhance the user experience while also contributing to the platform’s revenue growth through commercialization strategies.

ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following. Other duties may be assigned as necessary.

Effectively communicate the API Marketplace product vision and strategy to the technology team, ensuring seamless alignment with overarching business goals.
Lead the go-to-market and commercialization efforts for integrated products, working closely with sales, marketing, and customer success teams to maximize adoption and revenue.
Own vendor management relationship with external partners (such as Field Service Management software), and work closely with customers ensuring a smooth and efficient onboarding process that meets both technical and business requirements.
Meticulously maintain and prioritize the API Marketplace product backlog, ensuring its alignment with the overall product strategy and key business priorities.
Lead the development, management, and continuous improvement of the API marketplace, focusing on third-party integrations with our ecommerce platform.
Orchestrate feature development in DevOps and provide guidance to business analysts for crafting clear and concise user stories with acceptance criteria.
Offer the development team the necessary details for seamless feature implementation.
Collaborate with internal stakeholders, including developers, business analysts, and product teams, to ensure the successful execution of integration projects aligned with business goals.
Gather and analyze customer feedback, using insights to drive continuous improvements in the API marketplace and integration offerings.
Cultivate robust technical relationships with vendors and serve as the product representative throughout the entire product lifecycle, including design, development, testing, release, updates, and ongoing lifecycle management.
Collaborate with the development team to meticulously plan and prioritize releases, ensuring timely delivery of the most valuable features.
Define meticulous acceptance criteria, actively participate in User Acceptance Testing (UAT), and provide sign-off once delivered features meet the specified requirements.
Monitor and report on the performance of third-party integrations, tracking key performance indicators (KPIs) related to both technical success and commercialization efforts.
Acting as a leader on projects with other team members

TRAVEL REQUIREMENTS
There may be limited travel required for this position. Possible travel could include 3 to 5 trips annually for commercialization activities.

The Compensation range for this position is approximately $97,600 - $128,100 and will be based on the candidate’s qualification, experience, and education.

Qualifications:

WHAT WE ARE LOOKING FOR:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor’s degree in a relevant field (business, computer science, etc.) or an equivalent combination of education and experience.
5+ years of experience in product management, with a focus on API management, third-party integrations, and ecommerce platforms.
Proven experience as a Technical Product Owner or similar role in an Agile development environment.
Experience in commercializing technical products and driving user adoption.
Strong understanding of Agile principles and methodologies.
Excellent communication and interpersonal skills.
Ability to prioritize and manage multiple tasks in a fast-paced environment.
Familiarity with tools such as DevOps, Jira, or similar project management tools.

LANGUAGE SKILLS
Ability to read and follow written procedures consistently and accurately. Ability to effectively communicate information in response to questions from team members, managers, customers, sales reps, both verbally and in written correspondence. Ability to maintain calm under pressure and communicate respectfully and cooperatively with other team members.

MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to apply problem-solving skills to reach reasonable and timely solutions when faced with problems that require a service-minded attitude.

WE VALUE DIVERSITY

We believe that diversity and inclusion is critical to our success as a global company, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Our goal is to build workplaces that reflect the communities where we live and work, support the growth and development of each team member as they strive to reach their full potential, and empower them to be their authentic selves. Lennox is an equal opportunity employer.

WHAT WE OFFER:

Lennox offers employees a variety of flexible work options. This position is a hybrid role working Monday through Thursday in the office with the option to work on Friday at home.