Customer Service Representative

• Process customer orders accurately and efficiently using the company's order management system.
• Maintain broad knowledge of all company products, services, and promotions.
• Investigate and resolve customer issues or complaints, collaborating with internal teams to find solutions.
• Communicate effectively with internal departments to ensure customer needs are met and orders are processed accurately.
• Track and monitor order status, ensuring timely delivery and addressing any delays or issues that may arise.
• Work closely with Business Analyst and Accounting to confirm and process customer concessions, rebates, credits, and charge corrections.
• Create and advise disposition for items that have return requests from carriers or customers.

• High School Diploma or Equivalent

• 2+ years customer service experience required.

• Excellent communication skills, both verbal and written.
• Strong problem-solving and interpersonal abilities
• Proficiency in using customer relationship management (CRM) software and Microsoft Office applications.
• Knowledge of manufacturing processes and products is a plus.
• Ability to work in a fast-paced and sometimes high-pressure environment.
• Attention to detail and strong organizational skills.

PHYSCIAL REQUIREMENTS

• Typically work is in an office environment where the noise level is low to moderate.
• Requires standing and/or sitting for prolonged periods of time.
• Ability to lift boxes/materials weighing up to 10 lbs.
• Requires telephone work and/or computer work, as well as interactions with other employees and customers.
• Ability to read, write, listen, and communicate effectively.