Job Description

The Carrier Sales Representative is responsible for interacting with carrier customers to provide information in response to inquiries, properly matching shipments to appropriate carriers, negotiating rates, providing information on supply and demand and pricing on a daily basis, troubleshooting issues as they arise, providing necessary information to team members and customers about status of shipments, and handling and resolving complaints and issues with carrier customers. This is a salaried position + monthly commission.

KEY RESPONSIBILITIES:

Make outbound phone calls to solicit and match carriers with available loads.
Take inbound calls for carrier availability and maintain that information for future use.
Develop relationship with core carriers and sell those carriers the benefits of using our service.
Assist with the tracing of shipments as needed by making outbound calls and querying carrier

websites to determine shipment status.

Provide pricing information to shipper representatives as needed.
Visit, from time to time, key core carrier customers.
Drive production to meet company daily load count and margin % goals.
Train, explain tasks, and assist in the solution of problems.
Search company records using the company TMS system and provide necessary information

and or reports to customers and team members.

Resolve customer questions related to shipments in transit as needed.
Maintain liaison with shipper representatives for order completion.
Respond to requests via telephone or email, using a personal computer when necessary.
Additional responsibilities:
Assist shipper representatives in completing requests for rate proposals.
Make calls and send correspondence to develop carriers into core carriers.
Discuss and help resolve carrier performance issues with internal and external

customers.

Complete various administrative functions that are required as needed.
Perform other allied duties as assigned by supervisor.

MINIMUM WORK EXPERIENCE:

One (1) years’ experience in sales, operations, logistics, or related role.

PREFERRED EDUCATION:

High school education mandatory; college degree preferred.

SPECIFIC KNOWLEDGE & SKILLS:

Knowledge of TMS System, delivery and transit times, and similar data
Ability to speak, read, and write English
Excellent communication and interpersonal skills
Pleasant telephone voice/manner
Ability to operate simple office equipment sufficiently to perform the job
Ability to compose correspondence and make decisions quickly
Excellent customer service and telemarketing skills

PortCity is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

Job Type: Full-time

Pay: $32,000.00 - $50,000.00 per year

Benefits: