Job Description

Join our team as a Customer Experience and Business Development Manager, supporting the dynamic Marketing and Communications Division at the Airport. In this role, your primary focus will be on enhancing the customer experience by implementing and managing innovative programs and services. In addition, you will have the opportunity to enhance the customer experience by researching and identifying innovative products, services, and amenities for our airport.

As a key contributor, you will be responsible for developing compelling communication and marketing materials that promote the airport, air services, properties, and other offerings. Additionally, you will actively engage in media relations, curating engaging social media content, and driving new business development initiatives.

If you thrive in a fast-paced environment, this position offers even more. You will play a vital role in assisting with air service development, while also contributing to public relations efforts, community outreach programs, and tracking regional economic developments.

If you are a proactive and results-driven professional with a passion for customer experience and business growth, we want to hear from you! Join our team and be part of shaping the future of our airport and the services we provide.

Examples of Work Performed

Ensure service levels provided by tenants and airport staff are at acceptable and consistent levels.
Stay abreast of industry trends and innovations in amenities and concession offerings and “right size” them for ICT.
Research products and services that may be implemented to enhance the customers’ experience
Maintain effective communications with airlines, concessionaires, service providers and the TSA to identify and resolve issues that impact passengers.
Manage the airport’s customer service programs and Information Desk personnel.
Plan and implement special activities for holidays and inaugural events
Manage the airport’s social media channels with engaging content, pictures, and videos
Develop brochures and other marketing materials
Identify target audience, effective mediums, and communications to help promote business opportunities.
Establish, track, and manage performance measures for all marketing efforts.
Establish internal communications to keep internal stakeholders engaged in relevant customer service programs and initiatives.
Assist Director of Airports in establishing public relations strategies and campaigns for major programs, projects, and initiatives.
Assist in tracking data and building business reports to present to airlines that drive changes and/or growth in our air service.
Receives inquiries and furnishes information as required.
Completion of assignments may require the operation of a vehicle.
These examples are not intended to be all-inclusive.
Other related duties may be assigned as needed.

Requirements of Work

Ability to communicate clearly and effectively, both orally and in writing.
Knowledge of excellent customer service practices and principles
Ability to develop and maintain effective working relationships with staff at all levels of an organization, public officials, elected officials, and the public.
Knowledge of the functions, practices and principles of information processing, analysis and management
Knowledge of software and web development tools useful in communicating and marketing Airport programs and services.
Knowledge of and ability to utilize Microsoft office products.
Knowledge of principles and practices of communications, public relations, advertising, and social and traditional messaging platforms.
Ability to deliver effective oral presentations.
Ability to plan, organize and implement complex plans to meet stakeholder information-sharing objectives.
Ability to develop strategic, measurable, multi-media communication projects and campaigns that engage and persuade targeted audiences.
Skilled in social media platforms, marketing, and advertising principles
Requires ability to acquire and maintain a valid Kansas driver's license.
An employee shall not pose a direct threat to the health or safety of other individuals in the workplace.

Required Experience and Training

Bachelor’s degree in Communications, Marketing, Business Management or related degree plus at least two years of professional experience in a marketing, communications, or customer experience capacity.
Experience working within the airport industry is preferred.
Experience in management/supervision of support staff is also preferred.
Two or more years of experience with social media management preferred.
Proficiency in using various graphic design tools preferred.
The knowledge and ability to conduct marketing research and evaluate its effectiveness preferred.
Must be a U.S. citizen
Offers of employment are contingent upon passing a pre-employment physical, which includes drug screening, and upon satisfactory evaluation of the results of a criminal record check.

We offer competitive compensation packages, including benefits such as health insurance, retirement plans, and paid time off.

Job Type: Full-time

Pay: $54,841.00 - $101,063.00 per year

Benefits: