Job Description

Overview

We are looking for a dedicated Customer Success Specialist to join our team. In this role, you will ensure customer satisfaction and retention by delivering exceptional service and support.

Responsibilities

Deliver outstanding customer service by actively listening to customer needs and providing accurate and helpful information
Manage inbound calls from customers inquiring about plumbing and HVAC services, including service requests, scheduling, and general inquiries
Make outbound calls to confirm appointments, follow up on services, and engage with both existing and potential customers
Schedule service appointments for technicians based on their availability and customer requirements
Collaborate with the service team to ensure effective communication and efficient service delivery
Build and maintain strong relationships with customers to understand their needs and objectives
Serve as the primary point of contact for customer inquiries, issues, and escalations

Skills

Excellent verbal and written communication and interpersonal skills
Strong project management abilities
Exceptional customer service skills
Ability to analyze data and extract meaningful insights
Effective leadership, communication, and negotiation skills
A genuine passion for helping others
Availability to work full-time hours, which may include daytime, evening, and/or weekend shifts
A minimum of 5 years of experience in a customer service role
Your unique talents! If you don’t meet 100% of the qualifications listed above, please share why you would be a great fit for this position

Job Type: Full-time

Pay: From $23.50 per hour

Expected hours: 30 – 40 per week

Additional pay: