CSR - Customer Service Representative

Job Description

Misty Mountain Cannabis is now accepting applications for Customer Service and Sales Representative (CSR) positions for their new retail cannabis store.

The CSR is the first point of contact with customers and is a cannabis subject matter expert. The CSR builds relationships to create loyal customers who trust the opinions and judgement of our CSR team.

Responsibilities

• Developing customer relationships by sharing knowledge and demonstrating exceptional customer service
• Following all store operations, cash handling, and safe workplace policies and procedures
• Demonstrating familiarity with and enforcing of all relevant regulations within the store
• Utilizing cannabis knowledge to achieve sales targets
• Ensuring the retail environment is clean, welcoming, and well-stocked

Qualifications

• Previous customer service experience in a retail environment is preferred
• Deep cannabis product knowledge including product types, strains, consumption methods and possible effects is beneficial
• Knowledge and understanding of the cannabis industry including federal, provincial, and municipal regulations etc. is beneficial
• Ability to work a flexible schedule, especially weekends and closing shifts

The successful candidate must have exceptional communication and relationship building skills, is enthusiastic, reliable and is eager to achieve goals. They are a compassionate individual with a passion for cannabis and are able to build strong relationships with both customers and co-workers.

About Misty Mountain Cannabis

Misty Mountain Cannabis is committed to equal opportunities and employment equity. All applicants will be considered for employment and decisions will be based exclusively on qualifications, merit, and business needs.

Misty Mountain Cannabis offers comprehensive health and dental benefits, retail education and training, and competitive wages. This position offers an exciting opportunity to help grow a new business and establish a respectful and fun workplace culture with a new team.

To apply, please submit your resume and cover letter detailing your relevant experience and why you are interested in this position.

Job Types: Full-time, Part-time, Permanent

Pay: $18.00 per hour

Benefits:

• Extended health care
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Morning shift
• Night shift
• Weekends as needed

Supplemental pay types:

• Tips

Ability to commute/relocate:

• Esquimalt, BC V9A 3P6: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Customer service: 1 year (preferred)

Work Location: In person

Expected start date: 2024-05-01

Visit Original Source: