Customer Success Specialist

Job Description

About Us:

We are an innovative company at the intersection of cutting-edge technology and trusted service solutions. Combining a well-established service-based business with a fast-growing tech software division, we are redefining efficiency and impact in our industry. As we scale, we seek driven team members who thrive in dynamic

environments, take ownership of their roles, and contribute to our evolution.

Headquartered in Rochester, MI, we foster a culture of accountability, professionalism, and continuous innovation. Our team values adaptability, a proactive mindset, and a commitment to pushing boundariesbecause here, growth isnt just a goal, its our foundation.

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

401K with Company Match

Career Growth Opportunities

Life Insurance

Hands on Training

What Youll Do:

• Act as a primary point of contact for clients, addressing their questions and concerns promptly and professionally.
• Build and maintain strong relationships with clients to ensure their ongoing satisfaction.
• Collaborate with internal teams, including sales and marketing, to deliver seamless client experiences.
• Onboard new clients and provide ongoing support to nurture long-term relationships.
• Document client interactions, feedback, and resolutions to help improve processes and enhance satisfaction.
• Troubleshoot and resolve client issues with a solutions-focused approach.

This role offers:

• Direct client interaction, allowing you to build relationships, enhance problem-solving skills, and make a real impact.
• Exposure to a fast-growing tech and service industry, offering continuous learning and professional development opportunities.
• A collaborative and innovative workplace, where your ideas are valued, and you play a key role in shaping client success.

Were seeking candidates who bring:

• A positive attitude and a commitment to delivering exceptional service.
• Strong verbal and written communication skills, with the ability to build rapport and trust.
• Excellent organizational and time management abilities, with attention to detail.
• A problem-solving mindset and adaptability to dynamic situations.
• A collaborative, team-oriented approach with a willingness to learn and grow.

Qualifications:

• Bachelors degree or equivalent experience preferred but not required.
• Experience in customer service, property management, or a related industry is a plus.
• Recent graduates or individuals with a passion for helping others are encouraged to apply.