Business Development Representative (Service Call Center/BDC)

Job Description

Hendrick Automotive Group, the largest privately-owned automotive dealer group in the nation, is looking to add Business Development Representatives to our Service Business Development Center at Darrell Waltrip Honda in Franklin, TN! Candidates with a strong CALL CENTER or customer service background tend to perform well in this role.

Base Pay of $15.50 per hour + commission! Potential of $38k-44k annually!

SCHEDULE: Monday-Friday 8:30 AM to 5:00 PM, OR 9:30 AM to 6:00 PM. Work every other Saturday from 8:00-4:00 (additional weekday off on these weeks).

Benefits Include:

• 100% Company Paid Medical Premium!
• 401(k) with employer contribution
• Employee discounts on vehicle purchases, parts, service and more
• Comprehensive recognition programs
• Additional benefits and bonus opportunities

Summary: Primarily responsible for lead generation activities in support of the company's sales and service goals in a call center environment.

Supervisory Responsibilities: This job has no direct supervisory responsibilities.

Essential Duties and Responsibilities include the following:

• Answer all incoming phone calls according to a proven, pre-set script, and schedule a sales or service appointment.
• Log all customer comments into Dealership Management System
• Schedule follow-up contact if no appointment is made in Dealership Management System
• Confirm scheduled appointments with future customers.
• Post scheduled appointments on appointment board in the Business Development Center.
• Re-schedule "no-show" customer appointments.
• Follow-up with sales or service department to determine if the appointment was kept and what the outcome was. Schedule future contact as needed.
• Maintain and update customer changes in database.
• Contact current customer base on current marketing incentives.
• Respond to customer website request (internet inquiries).
• Contact internet clients via e-mail and phone to schedule a sales or service appointment.
• Notify necessary departments to inform of appointments set.
• Forward any customer concerns to the correct department Manager and follow-up.
• Maintains CSI at or above Company standards
• Maintains an organized, clean and safe work area
• Participates in required training
• Follows Safeguards rules and regulations.
• Demonstrates the Company's Core Values
• Maintains accurate timekeeping record in timekeeping system.
• Complies with Company policies and procedures
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
• Other duties as assigned

This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company.

Hendrick Automotive Group is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf ._

Job Type: Full-time

Pay: $38,000.00 - $44,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Call center
• In-person

Application Question(s):

• Are you able to work the schedule as listed in the job description, including every other Saturday?

License/Certification:

• Driver's License (Required)

Work Location: In person

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