Job Description
Qualifications- At least 2 years of parts and/or service experience (preferably in the equipment rental industry or at an
- Proven experience in inside sales, preferably in the equipment industry
- Strong customer service skills and a customer-centric approach
- Excellent communication skills, both verbal and written
- Ability to multitask, prioritize, and manage time effectively
- Proficient in using CRM software and MS Office Suite
- Strong problem-solving skills and attention to detail
- Ability to work independently and as part of a team
- The successful candidate will play a key role in driving sales and building strong relationships with customers in the industry
- This role involves handling inbound and outbound sales inquiries, providing product information, and closing sales
- Respond to inbound sales inquiries via phone, email
- Make outbound calls to prospective and existing customers
- Identify customer needs and recommend appropriate equipment solutions
- Provide detailed product information, including features, benefits, and pricing
- Prepare and process sales orders accurately and efficiently
- Follow up on quotes and leads to convert them into sales
- Coordinate with the operations team to ensure timely delivery of equipment
- Build and maintain strong relationships with new and existing customers
- Handle customer complaints and concerns with professionalism and escalate issues when necessary
- Ensure high levels of customer satisfaction through excellent service
- Maintain accurate records of customer interactions and sales activities in CRM systems
- Provide regular sales updates to management
- Stay updated on product knowledge and industry trends
JCB is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, JCB offers many job opportunities outside of the U.S. which can be found through our website at https://www.jcb.com/en-gb/about/careers.
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