Senior ERP Solutions Delivery Manager

Job Summary:

The Senior ERP Solution Delivery Manager will be part of the Enterprise Business Applications team leading digital transformation projects in the areas of Enterprise Resource Planning (ERP) and complementary applications such as Customer Engagement and Power Platform. This individual will work on a team of technology leaders, solution architects, software developers, business analysts, quality assurance, functional design, and various members to manage project work to successful completion. This role is responsible for leading discussion and overseeing client’s needs to build and maintain strong delivery as well as ensure client expectations are successfully managed.

Job Duties:

• Identifies, grows, and maintains strategic relationships with client personnel, including members of client senior management
• Responsible for managing client expectations and delivering difficult messages when necessary to keep project delivery on course
• Identifies areas of risk on engagements and develops plans to manage those risks
• Drives the vision of the project solution
• Oversees preparation and updates to project plan
• Maintains detailed work plans in Azure DevOps
• Prepares formal and informal presentations for client meetings
• Leads the project team daily, including BDO consultants and client team members, this will include scrums, planning and status meetings
• Manages all time input and billing activities ensuring completion in a timely manner
• Manages to the project change plan, including identification of new scope and preparation of change orders
• Provides project leadership for assessment, implementation, and optimization engagements
• Works with Project Manager to ensure that BDO’s project governance framework is applied to projects and that governance documentation is maintained, published, and stored according to BDO Quality Audit standards
• Delivers timely project communications to the client including regular status reports and steering committee presentations
• Ensures that the BDO Project Team follows BDO Implementation Methodology and produces deliverables to standards and on schedule
• Participates ongoing refinement of BDO Project Governance, Implementation Methodology, contracts and templates, mentors colleagues, and provides guidance and support
• Other duties as required

Supervisory Responsibilities:

• Supervises the day-to-day workload of the project team on assigned engagements and reviews work product
• Mentors and develops entry level consultants and senior consultants

Qualifications, Knowledge, Skills, and Abilities:

Education:

• Bachelor’s Degree, required

Experience:

• Seven (7) or more years comprehensive ERP solution delivery management experience including the management of budget, risks, resources, scope, issues, changes, and quality, required
• Strong analytical, facilitation, documentation, and communication skills, required
• Strong project planning, scoping and management skills, required
• Strong business process analysis & design and process flow skills, required
• Previous experience in planning, managing scope, timeline, or budget, required
• Experience with leading teams to include supervising, required
• Client facing consulting experience, required
• Proven track record of managing projects within a software solutions complex deployment environment, preferred

License(s)/Certification(s):

• PMP, preferred

Software:

• Experience with one (1) or more of the following solutions, required:
  • HCM
  • Custom Applications
  • Data analytics
  • ERP (Dynamics 365 F&O, Business Central, CE)
  • NetSuite
  • CRM
  • Cybersecurity
• Proficient with Microsoft Office Applications, required
• MS Project, preferred
• Azure DevOps experience, preferred
• Microsoft Project experience, preferred
• Smartsheet experience, preferred

Other Knowledge, Skills & Abilities:

• Capacity to work in a deadline-driven environment while handling multiple projects/tasks simultaneously with a focus on details
• Excellent communication and presentation skills, both verbal and written
• Business process mapping experience
• Ability to lead and facilitate client workshops and sessions
• Comfortable engaging with clients on multiple implementations at the same time
• Excellent interpersonal and customer relationship skills
• Strong analytical, problem solving, facilitation, documentation, and communication skills
• Ability to effectively manage a diverse project team and escalate performance issues to department leadership
Strong knowledge of solution implementation methodologies

Keywords: Microsoft Dynamics Finance & Operations, Dynamics F&O, Microsoft Finance and Supply Chain Management, Microsoft F&SCM, Microsoft Dynamics 365, Dynamics 365 CRM, Microsoft Customer Experience Platform, Business Analyst, BA, Enterprise Tester, Requirements Gathering, User Experience, User Enablement, Data Visualization, Software, Definition, Custom Applications, Data Analytics, Cloud Strategy, SharePoint, Office 365, O365, SFDC, D365, Acumatica, NetSuite. OpenAir, Ceridian, Dayforce, HCM, Human Capital Management, Delivery Lead, Project Management

Join us at BDO, where you will find more than a career, you’ll find a place where your work is impactful, and you are valued for your individuality. We offer flexibility and opportunities for advancement. Our culture is centered around making meaningful connections, approaching interactions with curiosity, and being true to yourself, all while making a positive difference in the world.

At BDO, our purpose of helping people thrive every day is at the heart of everything we do. Together, we are focused on delivering exceptional and sustainable outcomes and value for our people, our clients, and our communities. BDO is proud to be an ESOP company, reflecting a culture that puts people first, by sharing financially in our growth in value with our U.S. team. BDO professionals provide assurance, tax and advisory services for a diverse range of clients across the U.S. and in over 160 countries through our global organization.

BDO is the first large accounting and advisory organization to implement an Employee Stock Ownership Plan (ESOP). A qualified retirement plan, the ESOP offers participants a stake in the firm’s success through beneficial ownership and a unique opportunity to enhance their financial well-being. The ESOP stands as a compelling addition to our comprehensive compensation and Total Rewards benefits* offerings. The annual allocation to the ESOP is fully funded by BDO through investments in company stock and grants employees the chance to grow their wealth over time as their shares vest and grow in value with the firm’s success, with no employee contributions.

We are committed to delivering exceptional experiences to middle market leaders by sharing insight-driven perspectives, helping companies take business as usual to better than usual. With industry knowledge and experience, a breadth and depth of resources, and unwavering commitment to quality, we pride ourselves on:

• Welcoming diverse perspectives and understanding the experience of our professionals and clients
• Empowering team members to explore their full potential
• Our talented team who brings varying skills, knowledge and experience to proactively help our clients navigate an expanding array of complex challenges and opportunities
• Celebrating ingenuity and innovation to transform our business and help our clients transform theirs
• Focus on resilience and sustainability to positively impact our people, clients, and communities

• Benefits may be subject to eligibility requirements.