Job Description
Customer Success Manager
Location: MIAMI, FL
Schedule: Monday to Friday
Type: Perm
Salary: $ $50K per year/ plus bonus possibilities
Job Description
We are seeking a talented professional to join our team and contribute to the ongoing success of our digital platform for aerospace tooling park management. As part of your role, you will be responsible for implementing and optimizing key functionalities to enhance user experience and drive operational efficiency.
Responsibilities
- Management of complete process related to a customer’s integration into ToolLive platform in the Americas
- Users’ asset analysis
- Data cleaning
- Upload DATA into the ERP system and linking into TOOLLIVE
- User accounts creation
- User training and accompaniment during deployment process
- Bug reporting to development team and resolution follow up
- Daily Support to end users on TOOLLIVE use
- Customer satisfaction survey and proposition of improvement and corrective action plan
- Gather End users’ new development ideas and requests, evaluate and implement in the development roadmap
Qualifications
- 2-3 years of administrative support or demonstrated knowledge, skills, and abilities to perform the above- mentioned tasks.
- AS degree or equivalent experience and or education combination
- Ability to read and write English, follow verbal instructions and use simple math
- Proficient computer skills – Microsoft Office
- Must be able to travel
- Dynamic personality, with excellent social and communication skills, willing to work within a very active team in an international environment.
- Organizational skills
- Technical capacity
- Initiative, collaborative, articulate, calm and resourceful
- Time Management
At ttg, “We believe in making a difference One Person at a Time,” ttg OPT
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