Customer Service/Sales representative

4 Senses Luxury Home Services is looking for a new team member with a forward-thinking mindset to grow with our company. We’re looking for a dynamic Customer Services /Sales Representative to join our team and help us elevate our customer interactions to the next level!

What We’re Looking For:

• Strong communication skills and a knack for building relationships.
• A creative mindset with a passion for marketing and sales.
• Experience in customer service or a similar role is a plus.
• Ability to analyze data and derive actionable insights.
• A team player who thrives in a fast-paced environment
• Excellent verbal and written communication skills
• Strong independent worker who can demonstrate good problem-solving skills.
• Experience with multiple industry tools and programs such as Google Sheets/Docs/Chrome, CRM’s

What we offer:

• 401(k) matching
• Employee discount
• Paid time off
• Referral program
• Monthly Bonuses
• Dental Insurance
• Vision Insurance
• Paid Holidays
• Primary Doctor Care

4 Senses Luxury Home Services is a thriving professional cleaning company with great office staff and 20 + team members in the field. We have been a leader in residential cleaning services in Madison for over 19 years. Our company culture is supportive, people-centered, tech-savvy, and welcoming. Voted The Best of Madison in 2021, 2022, and 2023! 4 Senses Luxury Home Services is looking for a team member with a forward-thinking mindset to help us as we grow to the next level

We offer a unique opportunity for a highly driven, top-performing person to join our team with a strong commitment to culture and developing its people.

Our Mission and Core Values are the lifeblood of our company and the reason we are so successful - we are employee-focused and strive to create the best place you will ever work.

• You enjoy connecting with new people, be fearless in using email, the phone, and social media to book appointments
• Employ strong listening and problem-solving skills to differentiate our offering from the competition and to help you overcome resistance without being pushy.
• Work very well with a team, but also be able to manage your own time
• Understand the delicate balance between encouragement and speaking To The Point
• Thrive under close guidance and assistance from the team around you.

This position is required to work from 8:00 AM – 5:00 PM Monday – Friday

Key Responsibilities:

• Customer Service: Handle client inquiries via phone, email, and social media, ensuring timely, professional, and friendly responses.
• Sales: Promote and upsell our services, convert leads into loyal customers, and meet or exceed sales targets.
• Appointment Scheduling: Coordinate and schedule cleaning services, addressing client preferences and needs.
• Social Media Management: Create, schedule, and manage content across Facebook and Instagram, engaging followers, responding to comments, and building a strong online presence.
• Problem Resolution: Address client complaints or concerns, ensuring satisfaction and a positive customer experience.
• Data Entry: Maintain accurate customer records in our system. Document, track, measure (leads, conversions)
• Submit weekly reports
• Maintaining clients' relationships with follow-up phone calls