Job Description
About VinFastVinFast is Vietnam’s leading manufacturer of premium automobiles and has achieved its initial goal of being #1 in all competing segments of domestic car retail in less than 2 years. Now, in 2024 we embark on our next mission - global expansion with the launch of our all-Electric smart SUV model line-up starting in Canada, USA and Europe. VinFast is one of the largest auto manufacturers in South East Asia with world-class equipment and infrastructure, with a capacity of up to 500,000 cars per year. We have partnered with global leading automotive suppliers in manufacturing and engineering and enlisted the world-renowned Italian design house Pininfarina to design both the exterior and interiors of our entire model line. VinFast is proud to produce vehicles with superior craftsmanship, the highest safety standards, and intelligent infotainment that compete with leading Asian, European and American OEMs. VinFast also supports its owners with an exceptional, seamless customer experience in both sales and aftersales.
VinFast Auto Canada Inc. an OEM distribution company with a Direct-to-Consumer business model, has an ambitious growth strategy planning rapid retail and aftersales facility expansion in Canada over the next 12 months. Our management team is now looking for talented individuals from the automotive, retail consumer products, and technology industries to assist in this endeavor. Our top applicants will possess an entrepreneurial mindset, be a creative problem solver, have an incredible work ethic and thrive in a start-up environment.
VinFast and VinFast Auto Canada Inc. are subsidiaries of Vingroup, one of the largest private conglomerates in Asia with a market capitalization of C$20 billion. As a multi-sector corporation, Vingroup focuses on three main areas: Technology, Industrials, and Real Estate.
SCOPE OF THE JOB
As the Service Concierge, you will be responsible for supporting your Service Centre team with various day-to-day responsibilities. Your assistance will be required by the Service and Parts Teams to perform various functions, relating to the support of vehicle servicing and customer handling.
Interested in growing your career within electric mobility? At VinFast, our organization is poised to expand aggressively across Canada into the years to come. As an employee, you can anticipate advancement opportunities and the potential to fast-track your career in automotive.
As the Service Concierge, you will quickly solidify your value within our team. Your responsibilities will include:
RESPONSIBILITIES AND TASKS
- Courteously greet customers in Sales, Service, and Delivery, exemplifying VinFast’s customer-first philosophy
- Support Service Department in performing daily tasks
- Deliver vehicles between production, service and sales operations
- Support Parts Team with daily tasks such as, but not limited to, receiving parts, stocking shelves, and parts delivery
- Increase general productivity of the service center by supporting Advisors, Technicians, Parts
- Stage vehicles as needed
- Wash vehicles as needed
- Oversee lot organization and clean-up
- Other administrative and support functions as needed
- Provide customer convenience via vehicle pick up and delivery services
- Clean shop and perform miscellaneous tasks as required
- Other related duties as required
- High School Diploma/GED or Relevant work experience
- Luxury experience, Electric Vehicle industry experience, start-up experience preferred but not required
- A capacity to creatively solve problems and think quickly in a busy, fast-paced environment
- Attention to detail
- A passion for customer service, and for the Electric Vehicle industry
- Excellent written and verbal communication skills
- Knowledge of Microsoft Office products, ability to learn other systems as required
- Valid driver’s license and clean driver’s abstract/record
- Able to stand for 8 hours and must be able to lift 50 pounds
- A proven team player with a “can-do” mindset with high energy and strong work ethic
- Strong multi-tasker; effectively handles multiple priorities, organize workload, and meets deadlines
- Creative problem solver; not afraid to think outside the box, always with customer experience in-mind
- Exercises sound judgment
- Passion for excellence and contributing to the success of the business
- A modern, professional environment where you’ll work with and learn from highly specialized and dedicated experts from all over the world.
- Competitive and equitable salaries that recognize your experience and expertise.
- Generous group insurance benefit package to employees and their eligible dependents.
- Wellness Spending Account to promote an active lifestyle and a healthier workforce.
- A flexible working culture enabling our employees to adjust their work hours and schedules, whenever possible, that accommodates and respects your personal commitments, balanced with business needs.
- An RRSP contribution program to support our employees in planning and managing their financial well-being into the future.
At VinFast Canada, we are committed to creating and preserving an accessible, welcoming, supportive, fair, and inclusive environment. Accommodations are available to support prospective employees during the recruitment and hiring process. Should you require any accommodations, please advise us in advance so that we can work with you to find suitable accommodation.
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