Customer Service / Sales Representative

Job Description

As a Customer Service Sales Representative (CSSR) at Farmers Insurance, you will play a key role in providing top-tier customer service while driving sales for our insurance products. This position requires excellent communication skills, a customer-first attitude, and the ability to build and maintain strong relationships with clients. Your goal will be to ensure our customers receive superior service while identifying opportunities to offer additional products and services. This position will focus for on the sales side.

***Must have a Valid Life Insurance License***

Salary: $17.50 - $22.00 per hour

Hourly Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Flexible Schedule

Hands on Training

Work from Home

Career Growth Opportunities

• 
  Meet and exceed monthly sales goals by upselling and promoting insurance products.
• Provide prompt, courteous, and professional customer service to clients via phone, email, and in-person.
• Assist customers with insurance inquiries, policy changes, claims support, and billing questions.
• Educate clients on insurance options and recommend products that suit their individual needs.
• Conduct policy reviews and offer cross-selling opportunities for additional coverage options.
• Maintain detailed client records and ensure timely follow-up on all requests.
• Collaborate with the agency team to ensure seamless customer experiences and achieve agency growth objectives.
• Stay up-to-date on industry trends, policy changes, and company products.

• 
  Must have a Valid Life Insurance License.
• Proven experience in customer service or sales, preferably in the insurance industry.
• Strong communication, interpersonal, and organizational skills.
• High school diploma or equivalent (required); college degree preferred.
• Ability to work independently and as part of a team in a fast-paced environment.
• Detail-oriented with the ability to multitask and prioritize effectively.