Job Description

POSITION OBJECTIVE

This position is responsible for the management of customer orders and accounts not limited to: order entry, order acknowledgment/status, follow through with customer communication where needed, inter-company order processing, customer/order complaints, and sales support. This position is the lead for all customer communication in regard to all existing orders in process, as well as transit. Is also expected that CS Client Partners maintain an active selling approach with customers, soliciting new business from current customers on their regular contact with them.

MAJOR AREAS OF ACCOUNTABILITY

- Process and monitor customer orders (international, inter-company, domestic and house account).
- Maintain customer files (communication file, invoice file, and open order file).
- Respond to customer calls and/or correspondence on a timely basis with communication that is sufficient to fulfill their needs regarding their orders and/or the PAL process.
- Manage customer complaints.

Provide them to QA for processing.
Update Business Development Manager/Sales person.
Work with QA as needed.
Update customer as to investigation progress.
Escalate as needed.

- Provide an order acknowledgement within 48 hours of receipt of an order.
- Maintain current open order progress by customer, weekly, or as requested by customer and/or sales (new business development) manager.
- Communicate order changes to customers weekly, as needed.
- Manages “First Time Order” process:

Effectively communicate internally and externally to work through issues impeding timeliness.
Complete and execute packaging specifications and coordinate w/ QA for supplement facts submission to the customer and then back to Operations and QA when signed by customer.
Coordinate label review and proof approvals to ensure timely process.

-Directly and effectively work with all areas – Operations, Accounting, Purchasing, and Quality – to assure that issues affecting order delivery dates are quickly solved.
- May assist in collections when needed.
- Keep the open order report up to date at least weekly.
- Proactively contact customers (phone with written backup) to report delays or deviations to customer expectations.
- Follows established procedures including standard operating procedures (SOP’s), cGMP, food safety regulations and safety procedures.
- Will be required to perform other duties as requested, directed, or assigned.

QUALIFICATIONS

A. TECHNICAL JOB CRITERIA (Minimal Technical Requirements)

1. Previous Related Experience Required

2-4 years of experience in customer service or service related positions. Work in the supplement/consumer packaged goods area a major plus.

2. Technical Skills Required to Perform this Job

A working and functioning knowledge of Microsoft Office and our current operating system. Ability to learn and understand and process order related data and our order process.

3. Education (Minimal Education Needed)

High School diploma. College degree preferred.

4.Other Certification/Training Required to Gain Function-Related Technical Knowledge

Ability to work within our current operating system (Peachtree/AS400 etc).

Florida Supplement provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Florida Supplement complies with applicable state and local laws governing non-discrimination in employment. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfers, leave of absence, compensation, and training.

Job Type: Full-time

Pay: From $20.00 per hour

Benefits: