Job Description

THE POSITION

The Bureau of Driver Licensing is currently seeking a CDL Field Auditor to perform field work, which involves carrying out both covert and overt audits on different CDL Third-Party Testers and Examiners within a specific geographical region of the state. This is a great opportunity to make a difference and ensure that all CDL testing is conducted fairly and accurately. Don't miss out on this chance to apply and be a part of this important work!

DESCRIPTION OF WORK

The primary role in this position involves monitoring the performance of CDL Third-Party Testers and Examiners within a specific geographic area. This is done through the utilization of the CSTIMS application to identify trends, patterns, and other relevant data. In addition to this, covert and overt audit activities are conducted to ensure compliance with regulations and contract terms. The responsibilities also include keeping track of audit details for all CDL Third-Party Testers and their examiners within the assigned area. The information gathered during audits is then reported to the CDL Third-Party Compliance Manager for further review and action if necessary. Field audits are conducted to verify compliance with testing laws and regulations, as well as contract terms. Any minor concerns identified during the audit are addressed with the tester/examiner on the spot and documented for future reference. More significant issues are escalated to the CDL Third-Party Compliance Manager for a thorough investigation. After each audit, detailed reports are prepared and sent to the CDL Third-Party Compliance Manager. These reports include any actions taken during the audit and recommendations for additional steps that may be required to ensure compliance. Furthermore, this position involves investigating customer complaints against CDL Third-Party testers and examiners within the designated geographical area. Any necessary actions are taken based on the findings of the investigation to address the complaints effectively. Lastly, the role includes participating in Administrative Meetings with examiners and testers. A report of the findings and recommendations from these meetings is submitted to the CDL Third-Party Compliance Manager for final review and decision-making.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

Full-time employment
Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with 60-minute lunch.
Telework: You may have the opportunity to work from home (telework) part-time. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Norristown, Pennsylvania.
Must be available for occasional travel, which may include overnight and weekends. May be required to work full/partial day when office closing is authorized for any dismissals.
Salary:In some cases, the starting salary may be non-negotiable.
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS
Minimum Experience and Training Requirements:

Two years of experience in varied office management or staff work; and bachelor's degree; or
Any equivalent combination of experience and training.

Additional Requirement:

You must have Class A Commercial Driver's License with the following endorsements: N and P. (The CDL) cannot have any of the following restrictions: E, L, N, O, or Z.
You must be able to perform essential job functions.

Legal Requirements:

This position requires the selected candidate to undergo and pass a Fingerprint and Name-Based Criminal History Check prior to employment.

How to Apply:

Resumes, cover letters, and similar documents will notbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us at ra-cs-vetpreference@pa.gov.

Telecommunications Relay Service (TRS):

711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

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Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work/Life Balance
We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*

Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks
Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visit www.employment.pa.gov and click on the benefits box.