Manager, Business Systems Analysis

Here at UKG, our purpose is people™. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people – both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for?

Description

• Manage a team of 4 - 8 Business Analysts
• Mentor and develop the team’s skills in eliciting and documenting quality business requirements
• Develop and maintain a detailed understanding of solutions in the Community & Trust space and understand both upstream and downstream integration points
• Provide guidance on solution designs and act as an escalation point for solution design decisions, collaborating with the Application Solution Consultants and Technical Leads
• Motivate team members to achieve team and individual goals
• Create a collaborative environment that enables peak performance from team members
• Establish and enforce end to end solution and documentation standards
• Ensure end to end solution integrity through process and system integration with other teams, systems, solutions and process areas
• Ensure that solutions support long-term corporate goals while delivering maximum incremental short-term benefits
• Manage stakeholder relationships; understand business priorities and strategic initiatives
• Align the team’s work to business priorities
• Provide input to the IT portfolio and systems roadmap
• Ensure all IT process standards are followed
• Proactively recommend improvements for internal IT processes

Qualifications

• 3+ years of experience leading a team of Business Systems Analysts
• 3+ years of hands on experience with Salesforce is required
• Thorough understanding of end to end Customer Success business processes, preferably for cloud software implementations
• High degree of professional confidence and credibility with the presence and communication skills to represent IT-related concepts effectively with executive-level management
• Experience operating in a cloud/onpremise hybrid IT landscape

• Salesforce Administrator and Salesforce Experience Cloud certification is a plus
• Ability to build collaborative relationships among many diverse groups, working in various time zones, who are pursuing disparate goals – including senior management
• Proven leadership and communication skills (verbal and written)

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.