Job Description

At a Glance

Are you the go-to resource in your family for solving technology problems? Do you get energy from discovering new technologies that can help make someone’s life easier or better? Are you extremely patient and good at simplifying complex technology for an end-user? If this describes you, we may have the perfect role.

Who We Are

Smarter LLC enables active aging residential communities (aged 55+) and independent / assisted living to meet the technology needs of their residents by providing virtual and onsite technology training and support to older adults. Smarter provides a personalized, human-centered cost-effective service that provides 1:1, small group and community-wide interactive events, regular newsletters, and easy “How to Guides” which enable older adults to extend their sense of independence in an increasingly digital world that is forcing technology adoption and usage at a rapid rate (from eCommerce to banking, healthcare, and social media). With our patient team of Smarter Concierges, Smarter provides ongoing technology training and support services (virtual and in-home) that help older adults age in place safely and securely, improve the quality of their life, and helps them adapt and utilize technology to stay connected to friends, family and those that care for them.

About the Role

We are looking for a Tech Concierge to assist older adults (55+) in navigating and embracing technology with ease. You will possess exceptional teaching and training abilities, deriving satisfaction from establishing personalized connections and finding technological solutions that enhance someone’s quality of life. You find joy in empowering others with knowledge, fostering their confidence, and guiding them toward embracing the digital world. As our members may not be aware of the possibilities, your primary responsibility will involve discovering new technological advancements, educating them on how to utilize these resources effectively, and providing ongoing support throughout their technology journey.

Duties & Responsibilities

Manage a group of members and meet their needs for technology support and learning, including but not limited to in-home visits, virtual support, advice, outsourcing labor, etc.
Conduct in-home and/or virtual assessments of members’ needs.
Develop and implement a plan of action following review with members, based on assessment findings.
Write up detailed reporting/documentation of interactions with members.
Develop customized training and learning plans for assigned members based on an understanding of personal needs and goals.
Provide ongoing tech support to members as their primary or alternate concierge.
Participate in sales development, earning new members through local engagement; build a network of business in your market.
Capture content (photos, videos, quotes) and feed to marketing for promotional use.

Qualifications

2+ years of customer-facing experience in retail or services industry
Strong knowledgeable and understanding of technology and electronics
Must have reliable transportation w/flexible availability including weekends; all mileage will be reimbursed
High School Diploma or equivalent
College or working toward a degree preferred
Must possess an elevated level of patience and be a team player
Strong interpersonal communication skills – written, verbal, and on camera is paramount
Detail-oriented and results driven; Highly motivated self-starter
Passion for technology and innovation
High level of initiative; aptitude to determine and execute implied tasks when given specified tasks
Effectively ask fact-finding questions to discover member’s personal needs that can be made easier through technology
Natural coach/trainer to those where technology is not intuitive; teach members about their current, as well as recent technology that you introduce
Possess the ability to breakdown complex instructions into simple tasks that members understand and comprehend

Target Compensation Range: $28-32 per hour

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, employees are required to: