Job Description

Summary:

The Client Specialist serves as a pivotal point of contact between the company its clients and vendors. They are responsible for maintaining strong relationships with clients, addressing inquiries and concerns, and ensuring client satisfaction. The role involves understanding client needs, maintaining vendor relationships, and coordinating with internal teams to deliver solutions that meet client expectations. The Client Specialist role reports to the Sr. Director – Strategic Accounts

Essential Duties & Responsibilities:

Client Relations
Act as the primary point of contact for clients, responding promptly and professionally to inquiries via phone, email, or in-person meetings.
Build and maintain strong relationships with clients, understanding their needs and preferences to provide tailored solutions.
Address client concerns and escalate issues as necessary to ensure timely resolution.
Collaborate with internal teams, including sales, operations, and support, to coordinate efforts in meeting client requirements.
Provide product or service demonstrations and training sessions to clients as needed.
Assist with client onboarding processes, ensuring smooth transitions and adherence to company policies and procedures.
Maintain accurate client records and documentation in the CRM system.
Availability for on-call duties as needed, including evenings, weekends, and holidays, to respond to emergency situations or urgent client needs.
Vendor Relations
Creates vendor profiles and checks accuracy on completed paperwork submitted by vendors.
Trains vendors on systems, work order and billing procedures
Communicate work orders to vendors and resolves issues.
Monitor, update and close out work orders accordingly based on SLA.
Track invoice submissions and ensures proper coding by vendor.
Reports on open and closed work orders and checks status with the appropriate vendor
Business Processes
Ensure internal records (CRM, documents, spreadsheets, files, drives) are up-to-date and organized.
Effectively communicates with all levels of MCS management accordingly.
Assist with process and procedure training.
Other duties may be assigned as role evolves based on the needs of the business.

Supervisory Responsibilities:

This position has no supervisory responsibilities

This position has supervisory responsibilities

Competencies:

COMMUNICATION SKILLS:
Ability to comprehend and interpret instructions, short correspondence, and ask clarifying questions to ensure understanding.
Ability to create daily/weekly reports and correspondence.
Ability to respond to common inquiries or questions from vendors, clients, co-workers, and/or supervisor.
REASONING ABILITY:
Ability to understand and carry out general instructions in standard situations.
Ability to solve problems in standard situations.
Ability to follow processes and procedures.
Requires basic analytical skills.

Education and Experience:

Education: Two year degree or equivalent work experience in a similar environment

Preferred:

Experience:

2+ years of experience in the customer service or logistics

Preferred:

Experienced in Microsoft Office Suite (Outlook, Excel, PPT)
Experience in other systems that MCS uses to include Salesforce, Service Channel, Office Trax, etc.

Physical Requirements and Work Content:

Americans with Disability Specifications: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand, move, operate with hands and arms, and lift up to 25 pounds. The employee is regularly required to use hands to operate or feel objects, tools or controls, communicate, distinguish or identify, adjust or focus.

Work Environment:

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position is a sedentary position that requires 8 hours of sitting at a desk in a climate controlled environment with frequent computer, mouse, 10 key touch and phone work.

Additional Comments:

These declarations are not to be an “all-inclusive” list of the duties and responsibilities nor of the skills and abilities required to do the job. They are intended only to describe the general nature of the job and a reasonable representation of its activities. Additional essential functions and/or tasks may be identified by the company and listed as such in the incumbent’s performance appraisal. Various tasks may be assigned under each task or function. The incumbent performs other job-related duties as assigned and required.

This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship.

Job Type: Full-time

Benefits: