Sales Support Assistant

Responsibilities

• Provides sales support to Sales Managers, Account Managers and others in the effective provisioning of Customer Management and Sales programs and services including:
  • establish and/or initiate contact and act as a liaison between customers, marketers and others, maintain effective working relationships customers including designated associations regarding FortisBC sponsorships, memberships and communication of FortisBC products, services, programs and initiatives, membership directories, advertisements and signage. Field customer escalations, initiate investigation of customer issues and contacts others to work toward resolution;
  • prepare, maintain and distribute customer contracts and related information; process change of service notifications and contract changes, collaborates with account managers, customers and others to obtain accurate information, ensure applicable systems are updated and complete preliminary customer rate change analysis;
  • gather and maintain accurate market intelligence information and maintain database of required sales material including current programs and initiatives, corporate marketing collateral, engineering studies and provide assistance with ordering and maintaining promotional products for various events related to promotional advertising;
  • develop and maintain project tracking system to qualify prospects and leads, maintain sales cycle targets, prepare and distribute sales summary reports and sales lead information, compile statistical information, develop monthly performance reports, manipulate and format information into charts and tables;
  • plan, schedule and coordinate all aspects of annual conferences, industry meetings, internal and external seminars, make arrangements for facility bookings, equipment and supplies and catering, prepare agenda and take minutes;
  • attend customer meetings, trade shows, exhibits and displays; respond to routine customer enquiries related to marketing programs, product and service offerings including gas rate schedules and general energy issues and refers non-routine matters to others;
  • provide and/or present energy solution information and related materials to Builders, Architects, Engineers, Developers (AED’s), Associations, Municipalities, School Districts and Industrial contacts;
  • prepare materials for presentations and meetings; compile marketing sales folder components with appropriate standard and alternative designs/specifications, profiles, drawings and schematics
  • provide assistance with processing applications for marketing programs; complete form/s for prospective participants and ensure proper authority to qualify applications, track application process to fulfillment and maintain related records.
• Represent the interests of applicable managers in administrative matters utilizing strong communication and interpersonal skills including:
  • maintain calendars, schedule and arrange meetings ensuring well-defined and timely agendas, makes travel arrangements, books meeting rooms, arranges for supplies, equipment, catering;
  • utilize a personal computer and software programs/applications to prepare/type correspondence, presentation materials, compile departmental reports;
  • establish and maintain department filing system/s , network directories and procedures governing the maintenance of departmental records to ensure the accuracy of information;
  • process invoices and expense reports and ensure accuracy of account codes and authorizations, assist in the compilation of departmental budgets, review reports, monitor expenditures and identify variances.
• Perform duties of a minor nature related to the above duties which do not affect the rating of the job.

Requirements

• Grade 12 and completion of courses in business communications and office practices AND marketing courses from a recognized program
• 2 years recent, related experience in a marketing and/or sales environment including experience with administering customer contracts
• Ability to operate a personal computer and utilize software applications such as MS Office (Word, Excel, Powerpoint) and customer relationship management software
• Customer service skills
• Ability to establish and maintain effective working relationships with customers and others
• Ability to communicate effectively both verbally and in writing
• Ability to respond to difficult or demanding situations with tact and diplomacy
• Ability to work independently and in a team environment
• Ability to organize and prioritize tasks and meet deadlines within demanding work schedules
• Valid BC drivers license