Senior Customer Care Account Representative

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

This position reports to

Order Execution Manager

Your role and responsibilities

In this role, you will be responsible for order management, customer communication, problem resolution, and follow through for the MOSD division in New Berlin, ensuring the customer receives great customer service experience. You will be responsible for all activities of the Order to Cash process and work with other internal functions to provide responses to customer requests while also anticipating future needs. The work model for the role is: #LI - Hybrid This role is contributing to the Motion System Drives Division in New Berlin, WI area. You will be mainly accountable for: • Manage order management related transactions with a high degree of accuracy including but not limited to sales orders, project orders, debit/credit memos, payment disputes, and delivery schedules using SAP, SalesForce, and other tools as required. • Improve existing customer relationships by forming deep understanding of client requirements and expectations. Provide positive customer experience by delivering world class customer care and order management, taking ownership of key accounts. • Respond promptly to inquiries, especially when critical issues arise, demonstrating urgency and the ability to influence actions across functions to best serve the customer. Foster teamwork and emotional intelligence by supporting team members and building collaborative relationships across functions to enhance customer service. • • Develop creative and proactive solutions to day-to-day and event-based problems. Lead lean process improvement efforts by participating in continuous improvement projects. Engage in solutions to process challenges. Create and analyze reports as needed to support customers, processes, metrics, and projects. Our team dynamics You will join a dynamic, talented, and high performing team, where you will be able to thrive.

Qualifications for the role

• 5 years of relevant work experience in Customer Service and Associate’s degree preferred
• Proficiency with an ERP system, SAP preferred.
• Candidates must already have a work authorization that would permit them to work for ABB in the US.

More about us

ABB System Drives is the market leader in high-power, high-performance drives, drive systems and packages for industrial process and large infrastructure applications, and a leading supplier of power conversion equipment for renewable energy and other applications. The Division offers global support to help customers, partners and equipment manufacturers with asset reliability, performance improvement and energy efficiency in mission critical applications. We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. Equal Employment Opportunity and Affirmative Action at ABB ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner. myBenefitsABB.com