Job Description
Position Overview:
Join our dynamic sales team within Xerox Digital Sales and become a key player in reshaping how we connect with our clients. The Short-Term Rental (STR) Billing and Logistics Specialist role holds significant importance in driving revenue growth, maintaining high customer satisfaction levels, and contributing to strategic business initiatives. The position plays a pivotal role in managing the end-to-end process of short-term printer rentals requiring a keen focus on meeting and exceeding performance targets while ensuring seamless customer satisfaction throughout the rental lifecycle. In addition to sales and customer satisfaction responsibilities, this role also entails ownership of billing and logistics, encompassing fleet sourcing, delivery, and end-of-contract retrieval.
Role Responsibilities:
- Client Engagement and Relationship Management:
- Build relationships and understand client needs for personalized solutions.
- Administer rental contracts, ensuring clarity and compliance.
- Work with internal teams for seamless service delivery.
- Address client concerns promptly for high satisfaction levels.
- Operational Excellence and Compliance:
- Ensure adherence to regulations and mitigate contract risks.
- Generate monthly invoices & reports, analyze data, and identify areas for improvement.
- Identify and implement process enhancements for efficiency.
- Responsibility for managing the short-term rental fleet and sourcing new equipment to replace aged as required.
- Co-ordinating equipment moves to meet the needs of current customers.
- Entering and maintaining the short-term rental customer database and lead tracking systems and subsequent input to performance reporting and analysis systems.
- Ownership for resolving all customer satisfaction issues and elevating major concerns to management with proposed solutions.
- Commitment to stay updated on Xerox Products and rental pricing strategies.
- Ensure that guidelines for pricing profitability are followed and all pricing exceptions are documented and receive proper pricing approval levels.
- Support Short Term Rental Manager in creating special program incentives and promotions for key market segments.
What You Need to Succeed:
- 2-3 years of experience in B2B sales with a proven track record of achieving sales development excellence: effective collaboration across stakeholders, leveraging sales aptitude with assertiveness, persistence, and keen listening skills
- Consistently exceeding targets and metrics & navigating and closing deals with enterprise-level acumen.
- Building strong interpersonal relationships and negotiating effectively
- Showcasing tech-savviness with Microsoft Office, CRM proficiency and data analysis
- Approaching challenges with maturity, self-confidence, and resilience, with strong attention to detail
- A post-secondary degree is preferred, reflecting your commitment to continuous learning.
In this role, you'll not only achieve but exceed your goals while actively contributing to our clients' digital transformation journey. If you're a motivated sales professional who thrives on action and innovation, we encourage you to apply and become part of this exciting opportunity.
How we set you up for success:
- Training Initiatives: Elevate your skills through our in-house training, online learning opportunities, and mentorship programs that nurture your professional growth.
- Performance Reviews: Receive regular individual performance reviews every six months, fostering continuous growth and development.
What We Offer:
At Xerox, we understand that attracting top talent requires more than just a job – it's about providing a fulfilling career experience. When you choose to join our team, you'll embark on a journey filled with opportunities, growth, and rewards.
- Competitive Compensation: Enjoy a competitive package with a base salary, commissions, and extra rewards for exceeding targets.
- Comprehensive Benefits: Access medical, dental, vision, and life insurance from day one to support your well-being.
- Work-Life Balance: Benefit from paid holidays, personal choice days, and two-weeks of paid vacation after your first year.
- Charitable Involvement: Be part of our commitment to the community with paid time off for volunteering.
Join us at Xerox, where we invest in your success, well-being, and personal growth. We're not just offering a job; we're offering a rewarding career journey filled with opportunities to thrive and make a positive impact. Apply today and with our technology, build your future.
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